RN, Registered Nurse Supervisor Clinic - La Palmera Urgent Care

RN, Registered Nurse Supervisor Clinic - La Palmera Urgent Care at Christus Health summary:

The Registered Nurse Supervisor at La Palmera Urgent Care oversees daily clinic operations and supervises nursing staff to ensure high-quality, cost-effective patient care. This role involves managing resources, monitoring patient outcomes, and implementing quality improvement initiatives while fostering staff development and maintaining compliance with healthcare regulations. The supervisor collaborates with clinical departments to meet organizational goals in quality, safety, and service excellence.

Summary:

The Supervisor Registered Nurse Clinic is accountable for the daily operations of the clinic and for supervising the delivery of high-quality, cost-effective care to patients within the clinic setting. This role supports the Clinic Manager in analyzing, planning, implementing, evaluating, and communicating processes and programs that enhance, strengthen, and integrate the services of the clinic. The Supervisor assumes primary responsibility for effective supervision of nursing activities within their assigned clinic area(s), assisting with the management of financial and human resources to ensure services meet established quality and productivity standards.

They provide feedback and assistance concerning patient satisfaction, staff development, and associate performance and satisfaction, collaborating with other clinical and ancillary departments to meet organizational and clinic-specific Quality and Safety Measures, Community Values, Business Literacy, and Service Excellence goals.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS
  
  Competencies:
  
  Leader of Self, Leader of Others, or Leader of Leaders.

Operational Leadership & Patient Care Oversight:

• Maintains the daily operations of the clinic, ensuring efficient workflow and high-quality, safe patient care.
• Implements and monitors nursing care programs and practices, ensuring consistent application of policies and standards.
• Monitors patient outcomes and the effectiveness of nursing care, adjusting as needed.
• Manages day-to-day labor needs, including staffing levels and PTO requests, to ensure optimal coverage.
• Oversees the ordering of departmental and medical supplies, manages budget, and equipment maintenance/repair.
• Ensures compliance with quality control standards (e.g., immunization logs, waived testing, drug sample logs).

Team Leadership & Staff Development:

• Supervises clinic nursing staff, identifying and addressing training and development needs.
• Provides coaching, mentorship, and performance evaluations for personnel.
• Resolves staff and patient issues, escalating complex concerns to the Clinic Manager.
• Fosters a healthy work environment that promotes diversity, teamwork, and stress management.
• Applies crisis management principles to address immediate issues and conflicts effectively.

Quality Improvement & Compliance:

• Assesses and addresses customer and patient satisfaction, implementing strategies for improvement.
• Monitors and promotes workplace safety to ensure positive patient outcomes.
• Supports nursing research and quality improvement initiatives within the clinic.
• Ensures all clinic activities comply with healthcare laws, regulations, and ethical standards, including HIPAA.
• Participates in the development and implementation of clinical policies and standards.

Communication & Professionalism:

• Communicates effectively, both orally and in writing, consistent with the organizational mission.
• Maintains strict confidentiality of patient information.
• Upholds CHRISTUS Health policies, procedures, objectives, and ethical guidelines.
• Demonstrates strong leadership qualities and adapts leadership style to various situations to motivate and increase productivity.

Job Requirements:

Education/Skills

• Bachelor of Science in Nursing (BSN) preferred

Experience

• 4 – 6 years of clinical experience preferred
• 2 years of leadership/ management experience preferred

Licenses, Registrations, or Certifications

• RN License in the state of employment or compact required
• BLS required

In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time

Keywords:

registered nurse supervisor, clinic operations, patient care, nursing staff management, quality improvement, healthcare compliance, staff development, urgent care, clinical leadership, patient safety