LensCrafters - Team Lead

Lens Crafters is a place for visionaries. We've got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight, because quality care helps us see the joy in life, learning from the best makes us all better, and continuing our legacy of the highest optical standards helps us innovate the future in optical care.

The Team Lead creates exceptional value in the lives of customers and patients by delivering exceptional customer service. The Team Lead ensures customers and patients are always delighted and assists in the achievement of store success by managing key optical and lab processes (if applicable) and systems to exceptional results.

• Ensure the Lens Crafters team provides unsurpassed customer service.
• Proactive and solution‑driven, accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, and assist sales associates.
• Serve as a responsible alternate store key holder.

• Custom fit glasses and precisely place prescription in lenses.
• Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment for all and demonstrate safe work practices.
• Be responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems.

• HS diploma/GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem‑solving ability.
• Familiarity with cash register, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

• State licensure (if applicable) and/or ABO certification in non‑licensed states.
• Lens Crafters Final Eyewear Inspector certification.
• Lens Crafters Quality, Fitting & Adjusting Program.
• Optical machinery and instruments experience.
• Customer service experience.
• Accu Fit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.