Resident Services Manager; Greenwood​/Corpus Christi, Tx

Resident Services Manager (Greenwood/Corpus Christi, Tx)

Prospera Housing Community Services

Location:

Greenwood / Corpus Christi, Texas

Position Type:
Temporary (estimated 3 months) – potential to become permanent

Reports To:

Regional Services Manager

The Resident Services Manager is a non‑supervisory position that provides case management and outreach, conducts assessments of individuals and households, and makes referrals that address family and/or individual needs. The role is committed to providing resources, programming, and referrals that directly impact the Social Determinants of Health (SDOH).

• Establish and maintain relationships with the residents of assigned property(ies) to serve as a resource for the property and coordinate community‑building activities.
• Facilitate intake and assessment for new residents.
• Meet with residents to identify barriers to self‑sufficiency and assess physical, social, and economic conditions; encourage participation in or coordinate referrals to programs focused on SDOH needs.
• Develop and maintain a comprehensive network of educational, training, financial and economic development, health/wellness, and other community resources as determined by program requirements and resident needs.
• Conduct Family Needs Assessment surveys per organizational requirements and coordinate referral services to residents needing help.
• Provide intensive informal case management as needed, on case coordination and care planning with Managed Care Organizations (MCO).
• Electronically document all activities, outreach, contacts, and outcomes in the applicable data management system, as required.
• Develop and foster relationships with community service organizations and programs.
• Work with the Property Management team to identify residents who need assistance; directly assist in completing Rent and/or Utility Assistance applications.
• Advocate for residents and act as liaison for residents when needed.
• Encourage residents self‑advocacy and empowerment in meeting their social, psychological, physical, economic, and other self‑sufficiency/SDOH needs.
• Adhere to mandated reporting requirements when abuse, neglect, or exploitation is observed or suspected.
• Facilitate and/or coordinate adult education programs, youth education programs, health and wellness initiatives, community engagement activities, and economic stability programs in on‑site community learning centers per regulatory and/or contractual requirements.
• Assess and provide input to Property and Services Management Teams for property‑specific budgetary needs and adhere to the annual property service budget.
• Assist in creating bi‑annual Board of Director reports.
• Participate in team development and mandated company‑wide events.