Case Manager TFC

Lutheran Social Services of the South, Inc. dba Upbring

Equal Employment Opportunity/M/F/disability/protected veteran status.

US-TX-Corpus Christi

Job :
Type:
Regular Full-Time
# of Openings: 1
Category:
Refugee Resettlement Shelters – Upbring

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant‑leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head‑on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

The Office of Refugee Resettlement (ORR) Case Manager requires expertise in providing quality social services, individually and in groups, to clients and their families to accomplish program objectives and agency goals. In accordance with agency policies and procedures, licensing standards, Federal, State and CARF accreditation, and local regulatory agencies, Upbring is classified as an essential business by the state because the services we provide are critical to the well‑being of thousands of children and families.

• Review complete family reunification packets for accuracy.
• Always comply with HIPAA.
• Complete Release Request, Case Review, and Discharge Notification Form; submit to ORR along with a copy of the Family Reunification Packet.
• Ensure unaccompanied children are provided with Change of Address and Change of Venue forms and instructions on how to complete and submit them to the appropriate entities; provide phone numbers for follow‑up.
• Input and maintain accurate case file information in the ORR Portal.
• Work closely with lead case manager, co‑lead case manager, and other service providers to ensure unaccompanied children receive the quality of care and case management services needed and that program services meet established goals and objectives.
• Assist with the safe and physical evacuation of unaccompanied children during an emergency or natural disaster (e.g., hurricane).
• Maintain contact with sponsors and families in the home country regarding unaccompanied children’s progress and needs; complete weekly documentation on all cases.
• Collaboratively work with other stakeholders internal and external (e.g., Department of Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates).

• Bachelor's degree in Social Work, Counseling, Psychology, Social Services, or a closely related field.
• One (1) year of previous case management experience OR, if a current Upbring employee, one (1) year of previous child welfare experience.
• Bilingual (English and Spanish based on service area and population).
• Must be 21 years of age or older per licensing requirements.
• Strong working knowledge of motivational interviewing and the ability to establish rapport, trust, and boundaries with children, parents, and families.
• Ability to apply compassion and empathy while dealing with stressful and difficult situations.
• Ability to work independently and collaboratively within a group.
• Excellent verbal and writing skills with the ability to write clearly and concisely; writing free of grammatical errors.
• Strong organizational and time‑management skills to manage a heavy caseload and meet deadlines.
• Proficiency in Microsoft Word, Excel, and Outlook.

• Master's degree in Social Work, Counseling, Psychology, Social Services, or a closely related field.
• Experience working with child welfare, disadvantaged populations, or ORR experience.
• LMSW, LPC, LCSW, or LMFT credentials.

• This position may be required to travel up…