Case Manager ORR

Lutheran Social Services of the South, Inc. dba Upbring

Equal Employment Opportunity/M/F/disability/protected veteran status.

Location:

US-TX-Katy

Job :  | Type:
Regular Full-Time | # of Openings: 1 | Category:
Refugee Resettlement Shelters, Upbring

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant‑leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head‑on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in pursuit of lasting change. Together, we are making a difference, one life at a time.

The Office of Refugee Resettlement (ORR) Case Manager requires expertise in providing quality social services, individually and in groups, to clients and families to accomplish program objectives and agency goals. In accordance with agency policies and procedures, licensing standards, Federal, State, Commission on Accreditation of Rehabilitation Facilities (CARF), and local regulatory agencies.

• Review complete family reunification packets for accuracy.
• Always comply with HIPAA.
• Complete Release Request, Case Review, and Discharge Notification Form; submit to ORR along with a copy of Family Reunification Packet.
• Ensure unaccompanied children are provided with Change of Address and Change of Venue forms and provide instructions on how to complete and submit forms to the appropriate entities; ensure unaccompanied children are provided with appropriate phone numbers for follow‑up.
• Input and maintain accurate case file information in the ORR Portal.
• Work closely with lead case manager, co‑lead case manager and other service providers to ensure unaccompanied children are receiving the quality of care and case management services needed and that program services are meeting its established goals and objectives.
• Assist with the safe and physical evacuation of unaccompanied children during an emergency or natural disaster, e.g., hurricane.
• Maintain contact with sponsor and family in home country regarding unaccompanied children's progress and needs and complete weekly documentation on all cases.
• Collaboratively work with other stakeholders internal and external (e.g., Department of Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates).

Minimum Qualifications

• Bachelor's degree in Social Work, Counseling, Psychology, Social Services, or closely related field.
• One (1) year previous case management experience OR if a current Upbring employee, one (1) year previous child welfare experience.
• Bilingual (English and Spanish based on service area and service population).
• Must be 21 years of age or older per licensing requirements.
• Strong working knowledge of motivational interviewing and ability to establish rapport, trust, and boundaries with children, parents, and families.
• Ability to apply compassion and empathy while dealing with stressful and difficult situations.
• Ability to work independently and collaboratively within a group.
• Excellent verbal and writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors to clearly communicate thoughts and provide instruction both verbally and written.
• Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines.
• Proficient in Microsoft Word, Excel, and Outlook.

Preferred Qualifications

• Master's degree in Social Work, Counseling, Psychology, Social Services, or closely related field.
• Experience working with child welfare, disadvantaged populations, or ORR experience.
• LMSW, LPC, LCSW, or LMFT.

• This position…