Case Manager, Care & Assistance

Texas A&M University - Corpus Christi

Assoc Dean of Students - CARE

Commensurate

Corpus Christi, Texas

Staff

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part‑time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the- art classroom buildings and support facilities.

The Case Manager is responsible for providing holistic case management services reporting through Care & Assistance in the Dean of Students Office and working closely within the Care & Assistance and University Housing Teams to address and coordinate the needs of students who experience health, psychological, economic, family relationship, housing, and/or social adjustment‑related concerns. The Case Manager utilizes proactive outreach, referrals, follow‑up, and collaboration with campus and community partners to reduce barriers to student success.

This position provides consultation to faculty, staff, academic departments, and parents, when appropriate, to minimize academic disruption and support student well‑being.

Percent Effort: 40%

• Provides comprehensive case management services to students experiencing personal, academic, financial, housing, or wellness‑related concerns.

• Addresses basic needs issues and coordinates wraparound services for all students, with attention to housing and food insecurity, financial challenges, and academic support needs.
• Contacts, schedules and meets with students to address concerns regarding university procedures, appeals and relevant policy.
• Conducts needs assessments and develops action plans in collaboration with students.
• Maintains confidential student records in accordance with FERPA, institutional policies, and ethical standards.
• Completes documentation and maintain record keeping of Care & Assistance cases using the designated case management system.
• Manages and makes appropriate referrals to campus departments and community‑based resources.

• Coordinates and follows up with students via email, virtual meetings, and in person meetings regarding referrals and progress on action plans.
• Monitors student engagement with referred resources and adjusts support strategies as needed.
• Documents progress, outcomes, case resolution, and closes cases within prescribed time frames.
• Provides ongoing support to students throughout the referral and follow‑up process.
• Assists in collecting and analyzing data related to case management services, housing‑related concerns, referrals, and student outcomes to inform program improvements and support retention initiatives.
• Assists students with extenuating circumstances in communicating with faculty and exploring academic options.
• Serves as a parent liaison to connect pregnant and parenting students to available on and off campus resources.

Percent Effort: 40%

• Serves as a liaison between…