Intake Eligibility Specialist

Join our team as an Intake Eligibility Specialist and make a meaningful impact by helping families access essential child care services through accurate, timely, and compassionate support. In this customer-focused role, you’ll build strong relationships with families and providers by delivering exceptional service while guiding them through eligibility requirements and program processes in the Coastal Bend Area. You will travel to the four area offices weekly.

You’ll carefully review documentation, perform income calculations to determine cost-share, and ensure all data is entered accurately and efficiently into systems like TX3C and FACS. With a strong attention to detail, you’ll maintain organized, compliant records and document all interactions, while proactively resolving customer and provider concerns to ensure a positive experience. If you’re detail-oriented, driven by service excellence, have reliable transportation and passionate about supporting families through access to critical resources, this is a rewarding opportunity to contribute to a mission-driven team and make a lasting difference in your community.

Education:

High School Diploma
- Required Bachelor's Degree From four-year college or university

- Preferred Experience:

2 years of customer service experience
- Required