Security Supervisor

Security Supervisor

Location:

Wolverhampton Campus, Walsall Campus, Telford Campus, Science Park, Springfield Campus

Faculty/Department:
Estates and Facilities

Contract Type:
Permanent

Salary: £25,949 - £26,093 pa

Closing Date: 20/07/2026

Job Reference: 14794

As a Day Security Officer, you will be part of the team responsible for the delivery of a customer-focused security service. You will prioritise the safety of staff, students, residents and visitors, and the security of the University buildings and assets. Enhancing the customer experience, you will provide a comprehensive security service for all campus users and property of the University.

Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible.

You will report to the Day Team Leader and will be an enthusiastic and highly skilled individual with considerable front-line experience of working within a customer-facing organisation. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone.

One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate.

Day Security Officer work across all university campus locations on a rota system: 3 days, 3 afternoons, 3 off, covering 365 days a year.

Campus Locations:

• City Campus, Wulfruna Street, Wolverhampton, WV1 1LY
• Telford Campus, Shifnal Road Priorslee, Telford, Shropshire, TF2 9NN
• Walsall Campus, Gorway Road, Walsall, West Midlands, WS1 3EZ
• Springfield campus, Cambridge Street, Wolverhampton, WV10 OJR
• University of Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9RU

Your responsibilities will include health and safety tasks, fire safety checks and responsibilities involving the fire alarm control room, and possible first aid responsibilities. If this is the case, you will be the first responder on site and be responsible for delivering first aid (in-house training will be provided) and/or required to call the relevant medical service, doctor, 111 or 999 ambulance service.

• You will have previous security or other relevant experience.
• You will have exceptional customer service skills, the ability to be diplomatic in conflict and empathise with individuals from a variety of backgrounds.
• You will have the ability to work in sometimes challenging situations, remaining calm and acting effectively.
• You will be a positive and committed team player, with the ability to work independently and on your own initiative.
• You must be comfortable with technology and computer literate as we are a digital university.
• As a team we go beyond the traditional security boundaries, and as an individual you must be highly skilled and flexible to deal with this challenging and varied role.
• The ability to embrace change is a must.

• Defined benefit pension scheme, automatically enrolled in the most appropriate option.
• 30 days allotted annual leave, plus 8 bank holidays, and a minimum of 4 extra paid concessionary days.
• Family-friendly policies including maternity, paternity, and adoption leave and pay.
• Training and development opportunities across a wide range of organisational development programmes.
• Staff discount scheme on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and everyday spending.
• Cycle to work scheme with tax-free savings on bicycles and accessories.
• Employee Assistance Programme providing mental health support, free counselling and occupational health services.

The University of Wolverhampton is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to preventing unlawful discrimination and harassment, promoting equality of opportunity, and fostering an inclusive environment where colleagues are treated with dignity and respect. We strive to…