Customer Service Representative

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Full Time Big O Tires 6168 - Cortez, Cortez, CO, US

3 days ago Requisition

Salary Range: $16.00 To $20.00 Hourly

Are you looking for a career, and not just a job? Do you take pride in your work? If so, we want to talk to you! Full time position available for a Sales Associate at Big O Tires in Cortez, CO. We are a fast paced and fun working environment. Experience is preferred but willing to train the right person. Applicant must be drug free and have a satisfactory driving record.

Perform service associated with store products and in an accurate and timely manner. Customer Service
- Sales / Guest Care Specialist.

• Drive vehicles with automatic and manual transmissions.
• Tires
  - Definitions, sizing, sidewall markings, inspection, repair, balancing, inventory, tire ancillary services, TPMS.
• VIP, vehicle inspections, Workflow process, parking lot, bay area navigation, work orders.
• Check and replace various filters and fluids.
• Follow all shop safety policies and procedures.
• Explain services and products to customers.
• Look up information for various applications.
• Operate point of sale hardware and software.
• Prepare and inspect work orders, VIP Checklist and Vehicle Inspection Form (Health Check) for completeness.

• Answer telephones.
• Stock shelves.
• Maintain inventory maintenance.
• Clean facilities, tools and equipment.
• Greet customers.
• Inflate Tires.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or equivalency certificate is preferred.

Ability to speak read and write English is preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively with customers and employees.

Good computer skills. Ability to use the company hardware and software.

While performing the duties of this job the employee is regularly required to stand; walk; use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; transfer oneself from one work level to another; and move materials from one height to another. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.

While performing the duties of this job, the employee is regularly required to communicate.

The performance of this position requires consistent standing, walking, sitting, bending and may require the employee to reach above shoulder heights, below the waist or lift as required throughout the workday. Must be able to lift up to 50 lbs. Proper lifting techniques are required.

Benefits include medical, life insurance, paid days off, and 6 paid holidays! Dental and vision available, 401K, annual tuition reimbursement for associate or immediate family member, free college training & development certification classes, and education assistance. Great opportunity with national brand company.