Account Coordinator - Osprey

Our Home & Outdoor team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Account Coordinator - Osprey

Sales for Osprey

Cortez, Colorado, Hybrid (work 3 days onsite)

At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

The Account Coordinator focuses on managing an identified portfolio of specialty independent outdoor retail and key accounts, to both support and increase sales through exceptional service. Responsibilities include maintenance of internal sales assets and reporting, account and rep support, B2B upkeep, new account onboarding, and sample management. The Account Coordinator also provides analytical, admin, and order management support to the Sales Manager and territory reps.

The Account Coordinator is proactive in communication, driven to problem solve quickly, and highly organized. The Account Coordinator is an Osprey product expert - maintaining product knowledge, technical skills and selling enthusiasm of the entire Osprey product line.

• Collect and review preseason orders with territories for accuracy; support Sales Manager with analysis and communication.
• Assist in maintaining weekly dashboard updates of sales forecasts.
• Update Supply & Demand teams on Key 2 and independent customers seasonal forecasts and support order allocation with cross functional teams.
• Support Sales Manager with sell-in asset creation, distribution, organization, and maintenance.
• Help manage B2B catalog accuracy and seasonal flows.
• Provide high-level customer service and proactive communication to wholesale partners and sales reps.
• Update and help distribute account specific line lists and assets each season.
• Generate analytics using OBI and/or PowerBI tools when requested.
• Process sample and seeding orders for reps and key accounts.
• Manage seasonal samples for reps and key accounts.
• Oversee new account onboarding and maintain new account tracker.
• Support customer care in follow-up of revisions, returns, and overall order management when necessary.
• Take and manage notes during key account meetings and internal calls.
• Oversee Go Spot Check: assign missions, track progress, and report results.
• Assist in organization and updates for vendor agreements, contracts, programs, and routing details.
• Participate in special projects and initiatives as needed.

• Strong organizational skills and effective oral, written and verbal communication skills.
• Demonstrated track record providing a high level of key account support.
• Ability to effectively engage with all internal and external stakeholders on matters of account sales strategy and execution.
• Proficient skills with Power BI, Microsoft Outlook, Word, Excel…