Warranty & Repair Coordinator

Join our Warranty & Repair team at Helen of Troy and make an immediate impact on our trusted brand:
Osprey. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

The Warranty & Repair Coordinator will be responsible for maintaining the efficient and timely expo of repaired product shipping from our Cortez, Colorado location. This role will process and ship parts requests, receive both inventory and non-inventory items, re‑stock pick lines, and perform general warehouse maintenance. Daily responsibilities will be adjusted depending on the needs of the Warranty & Repair Department.

• Process part requests from automated system.
• Quickly and accurately verify that the correct part is being packaged.
• Properly package product to minimize shipping charges and in‑transit damage.
• Learn to ship both Domestic and Internationally.
• Record required information in a clear and consistent manner to allow accurate data entry into software programs.

• Check in and add newly received products/parts to stock.
• Take inventory of shipping supplies and add to stock.

• Ensure that pick lines are fully stocked.
• Remove empty cartons/packages from pick bins and aisles and take to trash/ recycling bins.
• Dust, mops the warehouse, remove loose trash and debris.
• Run lift equipment with proficiency and ensure that all equipment is charged and/ or fueled sufficiently.

• Back up to W&R Flex Repair pack shipping process.
• Process repaired product for return to customer per our turnaround target to ensure a positive customer experience.
• Ship repaired product for return to customer.
• Quickly and accurately verify that the correct product is being packed.
• Verification may require interactive use of scanning equipment and supportive software.
• Correct possible errors by working with management and appropriate departments to remedy concerns.
• Properly package product to minimize shipping charges and in‑transit damage.

• Process and ship orders for other internal departments.
• Crosstrain with Prep Team, Repair Specialists and W&R/ CS Flex.

• High School Diploma or GED equivalent.
• Ability to safely operate hand and power tools, perform backpack disassembly and assembly, and understand the mechanical and ergonomic functions of backpacks.
• Strong attention to detail, including the ability to differentiate between sizes of Osprey backpack products.
• Basic computer proficiency: MS Word, Excel, and Outlook
• Ability to work effectively in a warehouse environment.
• Ability to lift up to 50 lbs. and to sit, stand, and walk for extended periods of time.
• Authorization to work in the United States on a full-time basis.

• College-level coursework or degree.
• Prior experience in product repair, parts selection, or trades requiring the use of tools.
• Prior experience in Customer Service or Retail Environment.

In Colorado, the standard base pay range for this role is $15.65 - $19.57 hourly. This base pay range is specific to Colorado and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill…