Member Engagement Billing and Data Specialist

The Member Engagement Billing and Data Specialist supports Language Services operations with a primary focus on invoice review, billing coordination, payment integrity, and vendor support. This role ensures the accuracy, completeness, and timely processing of language services invoices, resolves billing discrepancies, and supports vendors in addressing payment and data-related issues. This position will also provide supplemental support to other Member Engagement programs and, across all teams, maintain operational data, support reporting and dashboard needs, monitor key program metrics, and participate in process improvement efforts that strengthen service quality, data accuracy, and operational efficiency across the Language Services and Member Engagement programs.

Estimated Hiring Range: $28.81 - $35.22 Bonus Target:
Bonus - SIP Target, 5% Annual Priority will be given to candidates residing in Oregon and Southwest Washington.

• Review and validate language services invoices for accuracy, completeness, and contract alignment.
• Identify discrepancies, trends, and errors that may impact payment integrity and coordinate invoice corrections with vendors and internal teams.
• Track invoice processing timelines and support timely resolution of outstanding billing issues.
• Coordinate quality control and process improvement projects for language services invoices to increase accuracy, efficiency, and overall data integrity.
• Analyze billing trends and identify recurring issues or opportunities for process improvement.
• Monitor invoice and payment data to identify risks affecting payment integrity and operational performance.

• Engage with interpreter service vendors regarding billing, payment status, data integrity via regular check-ins.
• Support vendors in navigating invoice requirements, corrections, and submission standards.
• Partner with vendors to resolve discrepancies in a timely and collaborative manner.
• Monitor vendor performance related to billing accuracy and data quality.
• Create and manage tools and dashboards to monitor the quality and performance of vendors and contractors.
• Maintain strong working relationships to support operational efficiency and service quality.
• Support internal partners in resolving vendor-related service quality issues.

• Maintain and analyze data related to language services, invoices, contracts, and Meaningful Language Access (MLA) metric reporting.
• Perform validation across key datasets.
• Support cross-functional teams with MLA metric data tracking, reporting, and submission requirements for vendors.
• Support the development and maintenance of tools, reports, and dashboards used to monitor vendor quality, billing accuracy, and operational performance.
• Collaborate with business partners and stakeholders to understand reporting needs, define data requirements, and support operational decision‑making.
• Apply quality assurance methods and procedures to ensure the accuracy, reliability, and integrity of reporting and operational data.
• Coordinate improvement projects for data collection and reporting of language services data.
• Track interpreter services budget and costs.
• Analyze invoice, vendor, and operational data to identify discrepancies, trends, and improvement opportunities.
• Monitor billing and program data to support operational decision-making and reporting needs.
• Summarize findings and communicate recommendations to support program operations and continuous improvement.

• Coordinate data and billing deliverables identified from strategic language access plans and initiatives to optimize…