Enterprise Data Services Student Assistant

This recruitment will be used to fill one part‑time (a maximum of 24 hours per week) Enterprise Data Services Student Assistant for the Enterprise Data Services Student Assistant at Oregon State University (OSU). University Information and Technology is seeking an Enterprise Data Services Student Assistant to support reporting, analytics, customer requests, and day‑to‑day data operations. The student will work alongside analysts and report developers on activities which may include Service Now request intake, customer support and education, security and access requests, requirements gathering and notes taking, scheduling and administrative work, data validation and testing, documentation, and process improvement.

This position may include opportunities to work hands on with Power BI and Workday reporting, This position provides an opportunity to directly support enterprise data and reporting users while developing skills in business intelligence, customer engagement, requirements gathering, and data governance.

• Assist with intake, triage, tracking, fulfillment and documentation of Service Now requests and support tickets.
• Manage communication between users and the technical team to support timely, complete resolution; clarify needs and gather reporting information.
• Communicate with requestors to clarify needs and gather information needed to fulfill reporting and data requests.
• Support intake and requirements gathering for enterprise report development.
• Perform data validation, quality assurance, and testing to help ensure accurate and reliable reporting.
• Use and maintain process documentation, email templates, job aids, and user guidance.
• Support operational reporting, data cleanup, and process improvement activities.
• Participate in team meetings, project work, and planning activities.
• Perform other related duties as assigned.

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career‑readiness skills in the primary areas below:
Communication, Critical Thinking, Teamwork, Technology.

Full Employment Eligibility Requirements can be found here: https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements

• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
• Must meet the applicable minimal enrollment standard
• High School student:
  Regularly enrolled in a high school or participating in a home-schooling program
• Undergraduate and post-baccalaureate student: 6 credit hours per term
• Undergraduate international student: 12 credit hours per term*
• Graduate student officially admitted to Graduate School: 5 credit hours per term
• Graduate international student officially admitted to Graduate School: 9 credit hours per term*
• * International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS).
• A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.

• Strong written and verbal communication skills.
• Strong attention to detail and ability to accurately follow established processes.
• Ability to thoroughly organize and…