Call Center Consultant

Operations Center, 4800 SW Research Way, Corvallis, Oregon, United States of America

Oregon State Credit Union is seeking a service driven and solutions focused Contact Center Consultant I to join our Branch Services team. In this role, you will be the first point of contact for members reaching out through phone, chat, email, and video. Your expertise, empathy, and ability to problem solve will ensure members receive exceptional service with every interaction.

As a Contact Center Consultant I , you will assist members with account needs, load consumer loan applications, provide education on credit union products, and help resolve inquiries with professionalism and care. You’ll play a key role in strengthening member relationships and living our service standards.

What you will need to be successful:

Member Service & Communication Skills

• Excellent written and verbal communication skills, with exceptional phone etiquette.
• Ability to actively listen, educate, and provide tailored solutions and proactively consult on our Credit Union’s products and services.
• Strong interpersonal and customer service abilities with a focus on empathy and positive regard.

Problem Solving & Technical Skills

• Strong time management skills with the ability to multi‑task and navigate multiple systems simultaneously.
• Attention to detail with the ability to make sound, logical decisions based on credit union policies.
• Proficiency using computer systems and Microsoft Office.

Experience & Education

• One year of customer service experience required; call center experience preferred.
• High school diploma or GED equivalent.

Ways we'll appreciate you:

• A positive atmosphere
• Competitive wages, incentive bonuses, paid holidays and paid time off
• 100% credit‑union-paid employee coverage for medical, vision, dental, life and disability insurance; dependent coverage also available
• 401k Plan with an amazingly generous credit union match!
• Tax‑saving Flexible Spending and Health Savings Plans
• Premier membership perks, company clothing, wellness and recognition programs

Since it began in 1954, Oregon State Credit Union has been a member‑owned, not‑for‑profit financial services institution. We exist for the benefit of our member‑owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better.

Work type:
Full‑Time, Hybrid, Non‑Exempt

Compensation: $20.79 + bonus

Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.

The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.