Operations Representative

Please see Special Instructions for more details.

When applying you will be required to attach the following electronic documents:

• Resume

For additional information please contact:
Troy Snow at Troy.

Snow
.

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard  et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the Criminal History Check Requirement.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Note:

All job offers are contingent upon Human Resources final approval.

Job Title:

Operations Representative

Appointment Type:
Student Employee

Job Location:

(Information not provided)

Position Appointment Percent: 100%

Appointment Basis: 12

Pay Method:
Hourly

Pay Period: 16th - 15th of the following month

Pay Date:
Last working day of the month

Min Hourly Rate: $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro)

Max Hourly Rate: $19.50 (Standard); $19.00 (Non-Urban); $20.50 (Portland Metro)

This recruitment will be used to fill 30 part-time (a maximum of 24 hours per week) Operations Representative positions for Recreational Sports at Oregon State University (OSU). The Operations Staff is responsible for the entry system, operating the service counters, issuing equipment and handling laundry service at Department of Recreational Sports facilities. This position also serves as the primary source of information for walk-in and phone participants.

This is an active, high-volume position with an emphasis on customer service, satisfaction and positive relations. The Operations Staff carry out numerous support functions for the Department. Additionally, all Department of Recreational Sports Staff are required to be certified as a First Responder for emergencies. The Operations Staff report to the Director of Finance and Operations.

Our Values in Action

As a student employee, you play a vital role in bringing our mission and values to life. We expect every team member to embody the following values in their work:

• We Care About People: Treat all patrons and colleagues with kindness, courtesy and inclusion.
• We Are Solution-Oriented: Identify and implement solutions that enhance the member and employee experience. Address conflict in a positive, calm and solution-focused manner.
• We Are Stewards: Use resources responsibly and ethically while working efficiently.
• We Are Innovative: Pioneer programs, services and facilities that serve as catalysts for student success. Create space to encourage, share and evolve new ideas.
• We Are Educators: Foster environments where learning and personal growth thrive for both participants and staff. Grant others the same good intentions you grant yourself.
• We Extend Respect & Build Trust: Communicate with clarity, transparency and integrity, fostering trust across our community.

Every action rooted in our mission and values strengthens our team and makes Recreational Sports a place where everyone belongs, grows and thrives.

We create engaging environments for student growth and success. We inspire healthy living by providing quality recreational and educational opportunities for the Oregon State University community.

Anticipated Hourly Wage: $16.76

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:

• Communication
• Critical Thinking
• Teamwork
• Leadership
• Equity & Inclusion

Position Details, Duties and Responsibilities

• Deliver exceptional service to program participants and facility users both in person and over the phone. Provide accurate information on all Recreational Sports and University programs and make effective referrals to appropriate departments to ensure seamless participant experiences.
• Utilize Recreation Management Software to verify participant eligibility, monitor facility access, and manage data entry with precision and confidentiality.
• Accurately process credit transactions for program fees, memberships, and guest passes while adhering to department policies and maintaining fiscal integrity.
• Represent the Department of Recreational Sports with professionalism by promoting programs, educating participants on policies, and fostering a welcoming, inclusive environment that encourages…