General Manager

The General Manager serves as the primary operational and strategic leader for the City Express by Marriott property. This position oversees all aspects of hotel operations, including guest satisfaction, staff management, financial performance, brand compliance, and local sales execution. The GM fosters a welcoming culture for guests and team members while driving profitability and maintaining Marriott’s standards of excellence. The recently renovated property is expected to open before 2027.

• Oversee daily operations across all departments (Front Desk, Housekeeping, Maintenance, and Food & Beverage).
• Ensure strict adherence to City Express by Marriott brand standards, guest service benchmarks, and safety protocols.
• Walk the property daily to inspect cleanliness, maintenance quality, and overall guest appeal.
• Lead emergency preparedness efforts and uphold compliance with OSHA and local regulations.
• Develop and manage annual operating budgets, capital expenditure plans, and monthly profit-and-loss statements (P&L).
• Partner with Revenue Management and Sales to optimize pricing, occupancy rates, RevPAR, and market share.
• Implement cost-containment strategies for labor and supplies without compromising quality.
• Monitor guest feedback, online reviews, and Marriott Quality Assurance (GSS) scores.
• Resolve complex guest issues promptly, focusing on recovery and long-term loyalty.
• Foster active participation in the Marriott Bonvoy loyalty program at the front desk level.
• Recruit, hire, train, and mentor hotel department managers and line staff.
• Conduct regular performance evaluations, provide ongoing coaching, and build a positive, inclusive team environment.
• Maintain competitive workplace standards to ensure high employee retention and engagement.

• Minimum of 3–5 years of progressive hospitality leadership (General Manager or Assistant General Manager experience preferred).
• Direct experience working within Marriott systems (e.g., FOSSE, Lightspeed, MARSHA) or select-service brand operations is highly desirable.
• Bachelor’s degree in Hospitality Management, Business Administration, or equivalent industry experience.
• Strong financial acumen (P&L tracking, forecasting), problem-solving ability, and excellent verbal/written communication.
• Local Serv Safe / Food Handler certification and CPR/First Aid certification preferred (or obtainable upon hire).
• Competitive Salary based on experience
• Annual incentive plan based on hotel RevPAR, GOP, and GSS targets.

• Health, Dental, and Vision Insurance.
• 401(k) Retirement Savings Plan with company match.
• Paid Time Off (PTO) and Vacation Days.
• Marriott Rate Program (discounted room rates worldwide for employee, family, and friends).