Desktop Support Technician

Patriot, LLC is looking for a Desktop Support Technician to support our client’s mission in Corvallis, OR.

Professional and technical position responsible for on-site desktop, laptop, printer and video conference installation, set‑up, patch installation, software upgrade support, and troubleshooting/diagnosing reported end‑user hardware and software problems. Employees are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier‑2 and tier‑3 support for hardware and software problem resolution.

• Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD. Computers can be connected to a production network, isolated lab network, or stand‑alone. Operating systems range across Windows 98–Windows 11 desktops/laptops/virtual workstation systems. Support local and network printers and occasionally Macintosh systems.
• Schedules repairs, installs and configures workstations with approved image and additional software as approved/required.
• Installs aftermarket hardware and software to support user equipment functionality as needed.
• Moves IT systems and peripherals for office relocations.
• Sets up, initiates, and shuts down video conferences between two or more sites.
• Follows approved standard operating procedures and meets all service level agreements.
• Maintains and submits updates to asset management for all equipment maintained.
• Updates the ticket tracking system as required.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Familiarity with video conference systems set‑up and preparation is desirable.
• Relies on instructions and pre‑established guidelines to perform the functions of the job.
• Works under supervision. Reports to a team leader or manager.
• May be required periodically to work outside of scheduled work hours.
• May be required to work at alternate locations.

Minimum education requirement – High School Diploma/GED. Desired certifications: A+, MCDST, and other Microsoft certifications.

Ideal candidate: minimum of 1 year’s experience in a production networked environment supporting SCCM imaging, Microsoft Office 365, Windows XP, 7, 10, and 11 workstations, network and locally attached printers/plotters. Must enjoy working with end users and work well with IT team members or department managers. Must have good written and oral communication skills and a customer satisfaction attitude. Experience with remote support tools and Service Now is desired.

Patriot, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

To request accommodations for the application process please contact  or call .

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology;
Industries:
Internet Publishing