IT Coordinator

Join Oregon State University’s Information Technology Department as an IT Coordinator – a full‑time, professional faculty position focused on supporting critical public‑safety technology systems across the OSU campuses.

In the role, you will be the primary IT support professional for Oregon State University’s Department of Public Safety (DPS). You will maintain mission‑critical systems such as body‑worn cameras, digital evidence management, dispatch and communications, physical security, and access control. You will work closely with University IT, campus leadership, vendors, and the OSU‑Cascades IT team to ensure reliable, secure, and compliant service delivery.

Technical Support & Incident Response – 40%

• Serve as primary contact for DPS technology needs, providing Tier 1–3 troubleshooting and support.
• Maintain and support body‑worn cameras, digital evidence systems, mobile data terminals, dispatch/communication systems, public‑safety applications, and physical security hardware/software.
• Ensure systems remain operational, updated, secure, and compliant with DPS standards and IT policies.
• Respond to critical issues affecting officer operations and coordinate timely resolution with UIT and external vendors and service providers.

System Administration & Configuration – 25%

• Administer and configure public‑safety applications, access control interfaces, and integrated security systems.
• Manage system updates, testing, deployments, and documentation.
• Coordinate vendor support for upgrades, patches, and specialized troubleshooting.
• Maintain inventory of technology assets assigned to DPS, including hardware lifecycle planning.

Security, Compliance & Data Management – 15%

• Ensure compliance with security standards and privacy requirements applicable to law‑enforcement data.
• Support configuration of access controls, user permissions, authentication, and audit processes.
• Manage and safeguard confidential data related to policing technologies and digital evidence.

Cross‑Campus Coordination & Collaboration – 10%

• Partner with OSU‑Cascades IT teams to support public‑safety technologies at that location.
• Coordinate incident response, technology life‑cycle planning, documentation standards, and shared vendor relationships affecting both campuses.
• Facilitate consistent security practices and technology operations across sites.
• Develop and maintain knowledge base articles specific to DPS IT operations.

Consultation, Planning & Process Improvement – 10%

• Advise DPS leadership on emerging technology needs, system enhancements, and operational efficiencies.
• Participate in IT projects related to public safety, including system replacements, new solution evaluation, and technology integration efforts.
• Contribute to business continuity, disaster recovery, and security planning specific to DPS.

Required

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Two or more years of experience providing technical support, systems administration, or IT coordination in a complex environment.
• Demonstrated experience supporting security–sensitive or mission‑critical systems.
• Experience configuring, troubleshooting, or maintaining hardware/software in an enterprise environment.
• Ability to manage confidential and sensitive information with professionalism and discretion.
• Strong communication and collaboration skills, including ability to work with diverse technical and non‑technical stakeholders.
• Ability to complete and maintain CJIS certification.
• Must successfully complete a criminal history check in accordance with University Standard 05‑010 et seq.

Preferred

• Experience supporting public safety, law‑enforcement, emergency services, or other high‑security operational environments.
• Familiarity with CJIS Security Policy and related compliance frameworks.
• Experience with physical security systems, access control, digital evidence systems, communications platforms, security cameras, or mobile data technologies.
• Experience coordinating IT services across multiple sites or campuses.
• Experience working in higher education or within a distributed IT organizational model.
• Demons…