Child Support Case Manager

We are seeking a compassionate and highly organized self-starter with strong customer service skills and a firm, professional demeanor to join our JFS Team in the Child Support Division. The right candidate will be detail-oriented and committed to making a meaningful difference in the lives of children and families in our community.

The ideal candidate will demonstrate strong communication and problem-solving skills and be comfortable working both independently and collaboratively with colleagues and court staff. Success in this role also requires the ability to maintain accurate records, initiate and sustain communication with custodial and non-custodial parents, regularly prepare documentation for legal proceedings, and establish positive relationships with parents to help them understand their roles and responsibilities as well as the agency’s.

Job :

Under the direction of the Child Support Administrator, the Child Support Case Manager is responsible for overseeing the individually assigned caseload(s) according to the most recent caseload assignment list prepared by the CSEA Administrator within the Child Support Division. They will also be responsible for conducting and performing all necessary action on cases to ensure compliance with state and county policies and procedures.

The Child Support Case Manager will also frequently work alongside other Child Support Case Managers for related cases and responsibilities in accordance with all state and county policies and procedures.

• Valid Driver’s License.
• AND High School Diploma or GED equivalent.
• AND Ability to successfully pass a BCI, BCI, and other background checks.

• Completion of undergraduate degree in criminology, social work, psychology, or related field of study.
• Or two years experience performing child support functions including conducting investigations to locate custodial and noncustodial parents, establishment of paternity and support, and enforcement of child support orders.
• Or six months experience in interviewing techniques, business math, case preparation techniques, techniques of writing, or typing, keyboarding or word processing.
• Or education, training and/or experience in an amount equal to the qualifications stated above.

• Starting rate $20.60/ hour. Direct or relevant experience may also be considered.
• Impressive benefits package:
  Medical, dental, vision, life insurance, public pension plan (with employer contribution), and deferred compensation plans.
• 12 paid holidays.
• Family type atmosphere with friendly, helpful staff.
• Mileage reimbursement at federal rate.
• Paid personal days.
• Paid vacation leave.
• 40 hours of vacation granted after 6 months with the agency.
• Paid sick leave.
• Tuition Assistance Program