Managing Director, Strategic Accounts, Project & Development Services

Job Title Managing Director, Strategic Accounts, Project & Development Services

Job Description Summary This role is responsible for the day-to-day relationship management, growth, and financial performance of a portfolio of Sector client relationships. The Managing Director serves as the primary point of contact for assigned clients, ensuring consistent, high-quality service delivery while identifying and pursuing opportunities to expand each relationship.

The Managing Director owns P&L accountability for their portfolio, leads contract and staffing changes in partnership with Sector leaders, and builds the reporting cadence, governance, and account management frameworks that keep each relationship well-run and positioned for growth. This individual plays a critical role in strengthening Cushman & Wakefield's Sector client relationships and driving consistent delivery standards across assigned clients.

Beyond managing existing clients, the Managing Director supports new client pursuits and serves as a subject matter expert (SME) resource for markets and other execution teams, helping shape solutions and staffing approaches before and during client engagements. The role is also expected to drive consistent delivery across assigned clients and sectors, so clients experience the same standard of service regardless of geography or service line.

Job Description

Key Responsibilities Client Relationship Management Assume responsibility for relationship management of multiple Sector clients, serving as the primary day-to-day point of contact.

Cultivate each client relationship, establishing C&W as the clients trusted real estate partner.

Serve as the primary escalation point for the client, ensuring client issues are addressed quickly and resolved to a satisfactory outcome.

Attend weekly and monthly client meetings, representing C&W and driving the agenda, follow-ups, and action items for each account.

Act as a client evangelist — championing the client within C&W, driving service excellence, and striving for constant improvement across the relationship.

Operate effectively across matrixed client and internal C&W environments, serving as a single, consistent point of contact across multiple stakeholders, business units, and work streams.

As an experienced real estate professional, support clients as they navigate relationships between client business units with real estate operations teams, ensuring alignment between corporate real estate strategy and day-to-day execution.

Growth & Financial Ownership Drive client growth year over year, identifying and executing opportunities to deepen and broaden each relationship.

Hold full P&L ownership of assigned clients, managing revenue, margin, and overall financial performance.

Expand relationships beyond the existing scope of services, working with sector and service line leadership to bring additional C&W capabilities to the client.

Support new business pursuits outside of core account responsibilities, partnering with business development as needed.

Contract & Staffing Leadership Lead any contract changes for assigned clients in partnership with Sector leaders, including amendments, scope changes, and staff increases.

Serve as the liaison to C&W leadership for staffing changes, ensuring the right resources are aligned to account needs.

Assume leadership of multiple client relationships (approx. 4–5), depending on account size and complexity.

Reporting & Governance Prepare all client reporting documents, including project tracking reports, Quarterly Business Reviews (QBRs), monthly reports, and ad hoc reports as needed.

Develop a standard account management framework — including playbooks, SOPs, and KPIs — to drive consistency and repeatability across assigned…