Líder de Turno de Sala

Minimum 1 year experience in customer service in a hospitality environment.

High School Diploma or GED required; 2 years of college preferred.

Minimum 1 year of experience in management in a hospitality environment.

Exceptional communication, organizational, and problem-solving skills.

Local/municipal requirements, such as Food Handler certification required.

Flexibility to work closing shifts and during weekends.

Able to frequently lift and or move up to 50 pounds.

Bilingual proficiency (English and Spanish) is a plus.

Demonstrating positivity and maintaining clear communication with the entire team.

Delivering outstanding customer service and resolving any issues or complaints with efficiency and professionalism.

Motivating and guiding team members to surpass customer expectations.

Ensuring compliance with all food safety laws and sanitation regulations.

Assisting the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level.

Covering all shifts and supporting stations.

Organizing, scheduling, and supervising shifts of team members.

Monitoring employee attendance, punctuality, and time-off requests.

Assigning duties to team members based on their roles and skills to optimize productivity.

Supervising employees and providing assistance with tasks as necessary to maintain operational efficiency.

Conducting performance reviews and providing feedback.

Training new and existing team members on their roles and responsibilities.

Performing other duties as assigned to support overall store operations.