Hospitality Ambassador, South Coast Plaza

The Team:

The Hermès South Coast Plaza boutique opened in 1997 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Director and support the client experience and represent Hermès in all respects of their duties.

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality.

• Create an effortless luxury environment and exceeding expectations in all hospitality services
• Greet and welcome clients as they enter and leave boutique location
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
• Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
• Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
• Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
• Assist with directions - have general knowledge of store and neighborhood
• Demonstrate working knowledge of all métiers (product categories)
• Provide hospitable services, such as holding umbrellas during inclement weather
• Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed
  
  All other duties assigned by supervisor

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• High interest in learning about all the Hermès métiers, history and art collection
• Strong communication skills, offering warmth and graciousness in all interactions
• Excellent customer service skills and a friendly disposition
• Proactivity in taking care of customers in a calm, professional, and polite manner
• Ability to provide information about the neighborhood, store services and other customer inquiries
• Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
• Works collaboratively and excels in fast-paced environment with continuously changing priorities
• Demonstrates high level of attention to detail and ability to anticipate needs
• Knowledge of languages in addition to English is a plus
• Ability to work a flexible schedule according to needs of the business
• Ability to stand for long periods of time

The range for this position is $24.00 to $27.00 per hour. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly‑crafted, beautiful objects made to stand the test of time.

An independent, family‑owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople…