Maintenance Repairer

Canon USA in Costa Mesa, CA is seeking a Broadcast Lens Repair Technician I (Representative, Tech Support I). Located at the Canon Factory Service Center in Costa Mesa, CA, you will perform on-site or in-house repair of Canon lenses. Models may include: ENG lenses, Cinema lenses, Broadcast Studio lenses, Field Lenses and control accessories.

Canon’s professional imaging products play a vital role in creating visually compelling content that captivates audiences around the world. Our cameras and lenses are trusted by industry professionals for their quality, reliability, and performance.

If you have hands-on experience and a passion for maintaining and repairing high-end imaging equipment, we invite you to explore this exciting opportunity.

In this role, you will support daily repair operations for Canon's industry-leading broadcast TV lenses and accessories. You’ll receive comprehensive training to perform both in-house and on-site repairs on a range of professional imaging equipment, including:

• What We Offer:

• Competitive healthcare benefits (medical, dental, and vision) starting on your first day
• Stable, full-time schedule:
  Monday to Friday, 7:30 AM – 4:30 PM (40 hours/week)
• Opportunity to work hands-on with world-class imaging technology

Perform routine customer support activities for equipment and systems products such as wiring, cabling

Using established company guidelines, perform on-site installation, preventative maintenance, routine repair, and calibration of company's product and equipment such as wiring and cabling

Serve as customer contact on technical and service related problems

May instruct customers in proper use and operation of equipment

Refer the most complex problems to higher level personnel such as supervisor or field engineers

Repair lenses and related Broadcast and Communication products for Canon dealers and customers in a timely and professional manner, to provide an effective service department

Provide technical support and training to dealers and support staff via telephone and on site visits, supplies information concerning parts and policies, responds to inquiries and ensures a knowledgeable sales staff

Assist customers, supplies information concerning parts, technical advice and schematic technical drawings, and responds to inquiries, to provide customer support

Receive and inspect incoming items for repair and furnishes verbal and/or written cost estimates, to provide information concerning costs for repairs

Maintain service area, stocks inventory and cleaning chemicals, file service repair records and keep area generally clean, to ensure a productive work area

Represent the organization to customers by providing information, responding to inquiries or troubleshooting product problems

Typically reports to a Supervisor or Manager

Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role

Tasks are routine in nature, do not require decision-making and they work under close supervision

• HS diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Ability to demonstrate fundamental knowledge of electromechanical equipment
• Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs
• Must be able to lift a minimum of 25lbs. in lens/case weight
• Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment (i.e.…