Production & Operations Planner

Founded in Southern California in 2004, Bio Creative Labs (BCL) creates clean, innovative hair, skin, and body-care products designed to support a healthier, more intentional lifestyle. Our brands are sold in over 70 countries across retail and professional channels. We're a mission-driven company that moves quickly, values integrity, and cares deeply about how our products are made and how our partnerships are built.

You'll be the go-to person for day-to-day operations, keeping work moving across production, orders, shipping, warehouse and purchasing. You'll report directly to the Operations Controller and make day-to-day operational decisions within set limits. This role is fully on-site in our HQ in Costa Mesa, CA.

• Manage vendor performance on all production orders. Set and adjust production schedules, material timelines and delivery dates with US and overseas vendors, and resolve delays, shortages and quality issues.
• Plan and lead special projects from start to finish, including new customer setups, export orders, large product set orders and vendor renewals. Set timelines, coordinate the people involved and make day-to-day project decisions.
• Make sure customer orders are processed, shipped and delivered on time, and decide how to handle exceptions.
• Select carriers and shipping methods, book and track shipments, verify carriers before releasing freight, and resolve shipping problems and claims.
• Set shipping priorities and schedules with the warehouse, oversee order preparation, and reconcile and approve inventory adjustments to keep inventory accurate.
• Work with purchasing on production order planning and keep supplier communication organized.
• Track open projects and deadlines, and identify risks early with a plan to address them.
• Bring larger decisions to the Operations Controller with the facts, options and a recommendation.
• Prepare reports, updates and summaries that support quick decisions.
• Analyze recurring workflows, recommend and carry out process improvements and automation, and write simple step-by-step guides.
• Prepare operations records and documentation for finance as needed.

• Minimum 3+ years in operations, production planning, supply chain or purchasing, ideally in beauty, personal care or consumer goods
• Experience working with overseas manufacturers and suppliers
• Strong attention to detail and a habit of owning tasks through to completion without reminders
• Strong Excel skills and experience with ERP or inventory systems
• Clear, concise written communication
• Experience booking freight and handling retail shipping requirements is a plus

• $73,000 - $95,000 depending on experience