Community Manager

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well‑being by residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce, building a sense of community, and creating a positive experience for all residents and staff.

• 5‑7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
• Proven effective and efficient leadership experience
• Knowledge of Housing Assistance Payment (HAP) Program qualifications required
• Strong interpersonal, verbal and written communication skills
• Capacity to interact effectively with senior executives
• Ability to work well under time and other constraints
• Professional presentation and appearance
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet and email

• Resident Relations + Customer Service – ensure a positive experience for the entire resident life‑cycle from move‑in to move‑out
• Implement system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints
• Serve as advocate for residents by effectively communicating concerns to senior leadership
• Function as a resource center for residents on all things that affect and may disturb their community‑living experience
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance
• Maintain a secure confidential file for each resident
• Fiduciary responsibilities
• Understand the current financial health of assigned community by reviewing community budget comparison regularly
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue
• Manage and execute all budgets, rent rolls, projections and occupancy goals
• Implement a system to achieve 0% rent delinquency
• Prepare and produce monthly reports and financials in an accurate and timely fashion
• With Regional Manager, prepare Property Annual Operating Budget
• Prepare and submit subsidy vouchers (when applicable)
• Oversee large capital projects and communicate between multiple departments (when applicable)
• Staff Leadership
  • Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long‑term goals
  • Coordinate and oversee on‑site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property
  • Promote high‑performing team execution through regular feedback, training and development
  • Empower collaboration and inclusivity, building trust and transparency
  • Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members
  • Regularly assess employee performance through on‑the‑spot feedback and the performance review process
  • Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations
  • Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency
  • Create and supervise the schedules of all personnel to ensure maximum…