General Manager - Service & Solutions

## General Manager - Service & Solutions Apply:
Costa Mesa CA:
Full time:
Posted Today:
R0665253#
** Company Overview
*** Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognition by Forbes, Corporate Knights for clean capitalism and others.*  #
** Job Overview
** KONE is seeking an accomplished business leader to serve as General Manager - Service & Solutions for our Orange County operation in Costa Mesa, California. This role has overall responsibility for the performance of KONE's local service and modernization business, including business planning, financial and operational results, customer relationships, safety and quality, market development, and the leadership of a high-performing cross-functional team.
* The General Manager will translate company and district strategy into disciplined local execution and profitable growth. Working across sales, operations, administration and field leadership, this leader will establish clear priorities, strengthen accountability, develop talent and ensure the organization consistently delivers for customers, employees and the business.  ## Key responsibilities
* ** Business and financial performance.
** Develop, implement and deliver the annual business plan, operating budget and orders budget. Use financial and operational analysis to make sound decisions, manage fixed costs and working capital, and take timely action when performance is off plan.
* ** Customer and market leadership.
** Serve as the senior KONE representative for customers and stakeholders in the territory. Build an outside-in customer culture, strengthen existing relationships, develop new business, increase market share, and ensure teams deliver solutions that improve customer satisfaction and loyalty.
* ** Service and modernization execution.
** Lead service operations, service sales and modernization sales. Drive orders, sales, Lifts-in-Service growth, pricing discipline, operational excellence, field productivity, quality, call-out performance, required visits, and test and inspection performance.
* ** Safety and compliance.
** Set the expectation that safety comes first and ensure the branch operates safely, efficiently and in accordance with KONE policies, the Code of Conduct, and applicable local, state and federal requirements.
* ** People leadership and culture.
** Lead and develop a cross-functional management team across sales, operations, administration and warehouse functions, where applicable. Own staffing, talent development, performance management, compensation processes, succession readiness, employee engagement and accountability.
* ** Labor and stakeholder relations.
** Lead labor relations with the IUEC as required, partner effectively with district and business-line leaders, and coordinate with Legal, People & Culture and other support functions on business, employment and local litigation matters.
* ** Branch leadership and collaboration.
** Create strong communication across departments, resolve issues quickly, manage branch facilities in partnership with construction, and direct department leaders to deliver agreed goals and initiatives.  ## How success will be measured
* Safety performance and quality execution
* Customer satisfaction and Net Promoter Index
*…