Coordinator, Donor Relations

DEPARTMENT:
The development department builds key strategic relationships with our philanthropic community to raise critical funds for Segerstrom Center for the Arts, a non-profit organization. We work closely with individuals, corporations, and foundations to make the renowned, life-changing work we do possible, raising more than $14 million annually. Segerstrom Center for the Arts was built through philanthropy and it is at the core of our vision for becoming the model of the successful performing arts center of the future.

JOB SUMMARY:
Segerstrom Center for the Arts seeks a Coordinator of Donor Relations to support its daily operations. The Donor Relations team provides a ticketing concierge service and access to VIP Donor Rooms for Segerstrom Center’s highest-level donors. The Coordinator of Donor Relations is a key stewardship position in the development department.

JOB DUTIES*:

• Provide exceptional customer service to Board members and major donors as a VIP ticket concierge via phone and email, assisting with house seat purchases and ticket exchanges
• Support annual subscription campaigns by ensuring the renewal of packages and management of seat upgrade requests
• Work with the Manager of Donor Relations to document and refine procedures, policies, and ticketing best practices to share with the Development team and across departments
• Assist with the staffing, inventory needs, guest lists, and other operations related to the VIP Donor Rooms
• Compile and distribute daily ticket and other reports from the Tessitura database
• Assist with special requests and fulfill donor stewardship needs outside of ticketing services
• Take RSVPs for pre-performance donor dinners
• Provide ticketing support for special events and other tasks as assigned
• Provide administrative support to the Associate Director of Development Operations as needed
• Train and provide guidance to other Development staff members as backup.

*- Other duties may be assigned in support of departmental goals

REQUIREMENTS & COMPETENCIES*:

• High school diploma or equivalent plus previous customer service experience is required
• Ticketing experience or administrative experience at a nonprofit organization using Tessitura is preferred
• Knowledge of the performing arts field is a plus
• Must have a professional demeanor
• Ability to converse with a diverse group of individuals, especially Board members and major donors
• Strong communication and multi-tasking skills are essential
• Proficiency in Microsoft Office applications is required, with database experience preferred
• Comfortability managing a high volume of phone calls and emails in a demanding environment.

* - Consistent with its obligations under the law, Segerstrom Center for the Arts will provide reasonable accommodation to any employee with a disability who requires accommodation to perform essential functions of their job

PHYSICAL DEMANDS:

• Regularly sit or stand at a workstation in an office or cubicle setting.
• Continually work with a computer and utilize telephone.
• Ability to communicate clearly and effectively.
• Occasionally lift and/or move up to ten pounds.

WORK CONDITIONS:

• Occasionally exposed to outside weather conditions.
• The noise level in the work environment will vary and may be loud at times depending on scheduled events.

COMPENSATION/BENEFITS:

• Salary Range: $23.00 – $24.38 per hour;
  Full Time, Non-Exempt.
• 403B with match after probationary period
• Core Benefits + Supplemental benefits
• Time Off (Vacation, Sick, Personal, Company Holidays, Early Release)
• Public Service Loan Forgiveness (PSLF) qualified employer
• Comp and discounted show tickets

EEO-1 Statement:
Segerstrom is an equal opportunity employer to all, regardless of age, ancestry, association with a member of a protected class, bereavement leave, color, disability (physical, intellectual/developmental, or mental health/psychiatric.), exercising the right to family care and medical leave related to serious health condition of employee or family member, child bonding, or military exigencies, engaging in protected activity, gender identity or expression, genetic information or characteristic, marital status, medical condition (cancer or genetic characteristic), military and veteran status, national origin (includes language restrictions), pregnancy, childbirth, breastfeeding, or related medical conditions, Pregnancy Disability Leave (PDL), race (includes hairstyle and hair texture, religious creed (includes dress and grooming practices), reproductive health decision making, sex/gender, and sexual orientation

Hourly range:
$23.00 - $24.38 per hour

Please include your resume as well as a cover letter containing your salary requirements, indicating to which position you are applying.

Mail:

Human Resources
600 Town Center Drive,
Costa Mesa, CA