Director, Customer Program Quality; A350 Lavatory

Position: Director, Customer Program Quality (A350 Lavatory)
General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025.

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Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.

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Domain

Programs / Customer Relations Job field / Job profile

Quality - Quality management

Job title

Director, Customer Program Quality (A350 Lavatory)

Employment type

Permanent

Professional category

Professional, Engineer & Manager Part time / Full time

Full-time

Job description

Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing Program quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and our Chihuahua (CUU) industrial execution. Represents Quality function in Program IPT (Integrated Program Team).Airbus Quality Leadership
• Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations
• Own customer perception, trust and satisfaction
• Lead communication on: oPerformance and KPIsoNon-conformities and quality escapes (NOE/QSR) oRoot causes and 8

DoCorrective and preventive actions
• Represent Safran Cabin in performance reviews and escalations

End-to-End Quality Performance Ownership
• Accountable for Program quality results: oReduction of FAL findingso

Elimination of recurrenceo

Improvement of Airbus operational satisfaction
• Ensure all deliverables are robust, consistent and credible before customer exposure
• Act as single voice of quality towards the customer

Customer Voice & Deliverables Governance
• Capture and structure Airbus Voice of Customer and FAL findings
• Ensure: oProper prioritization and clarity of issueso

High-quality defect characterization
• Validate all outputs coming from execution teams: oKPIso8D / root cause analyseso

Action plans and closure evidence
• Guarantee compliance with Safran and Airbus standards

Contribution to Customer FAL Safran Site Manufacturing Feedback Loop Performance
• Act as the customer-side driver of the feedback loop between Airbus and our Chihuahua (CUU) location
• Ensure alignment between: oCustomer expectation so

Delivered analyses and actions
• Bring continuous feedback on: oResponsivenesso

Robustness of solution so

Effectiveness of closure
• Support the transition from reactive problem-solving to defect prevention

Success Metrics
• Significant reduction of Airbus FAL findings (volume & recurrence)
• Improved Airbus Quality & Operations satisfaction
• High acceptance and robustness of 8D and corrective actions
• Measurable improvement of Safran Cabin reputation within Airbus
• Effective alignment between customer expectations and CUU execution performance

Stakeholder management & representation:
• Direct line management of 1 Program Quality Engineer based…