Director, Customer Program Quality; A350 Lavatory

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.

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Programs / Customer Relations

Quality - Quality management

Director, Customer Program Quality (A350 Lavatory)

Permanent

Professional, Engineer & Manager

Full-time

Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing Program quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and our Chihuahua (CUU) industrial execution. Represents Quality function in Program IPT (Integrated Program Team).

• Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations
• Own customer perception, trust and satisfaction
• Lead communication on:
  • Performance and KPIs
  • Non-conformities and quality escapes (NOE/QSR)
  • Root causes and 8D
  • Corrective and preventive actions
• Represent Safran Cabin in performance reviews and escalations

• Accountable for Program quality results:
  • Reduction of FAL findings
  • Elimination of recurrence
  • Improvement of Airbus operational satisfaction
• Ensure all deliverables are robust, consistent and credible before customer exposure
• Act as single voice of quality towards the customer

• Capture and structure Airbus Voice of Customer and FAL findings
• Ensure:
  • Proper prioritization and clarity of issues
  • High-quality defect characterization
• Validate all outputs coming from execution teams:
  • KPIs
  • 8D / root cause analyses
  • Action plans and closure evidence
• Guarantee compliance with Safran and Airbus standards

• Act as the customer-side driver of the feedback loop between Airbus and our Chihuahua (CUU) location
• Ensure alignment between:
  • Customer expectations
  • Delivered analyses and actions
• Bring continuous feedback on:
  • Responsiveness
  • Robustness of solutions
  • Effectiveness of closure
• Support the transition from reactive problem-solving to defect prevention

• Significant reduction of Airbus FAL findings (volume & recurrence)
• Improved Airbus Quality & Operations satisfaction
• High acceptance and robustness of 8D and corrective actions
• Measurable improvement of Safran Cabin reputation within Airbus
• Effective alignment between customer expectations and CUU execution performance

• Direct line management of 1 Program Quality Engineer based in Toulouse (KPIs, reporting, follow-up) and dotted line management of CUU External Quality
• Functional interaction with:
  • CUU Quality and Operations teams
  • Engineering and support functions
  • Airbus FAL Quality & Operations stakeholders
  • Program IPT members

Reporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.

Safran Cabin is #1 worldwide for business and regional aircraft interiors.

Here, you will build your skills and grow with a community of experts to enrich yourself every day.

Here, collaboration is embodied within the diversity of our…