Senior Client Advisor - Costa Mesa

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At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Senior Client Advisor Roger Dubuis | Costa Mesa, CA

Reports to:

Boutique Manager

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination is driving force. The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques.

The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison. Roger Dubuis, a Richemont Group Brand, has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms.

At Roger Dubuis Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

A Sales Associate at Roger Dubuis is responsible for achieving sales goals while ensuring the best customer experience.

• To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence.
• Cultivate and develop a network and a loyal clientele
• Provide excellent customer service and after-sales experience to clients.
• Deliver bespoke experiences for Ultra High Net Worth Individuals (UHNWI) clients to keep them engaged with the brand.
• Share the Roger Dubuis story, our commitment to quality standards and collections with clients.
• Generate new business opportunities through participation in social functions within the community; invite current and prospective clients to in-boutique events and utilise social media platforms and other support to reach out to clients.
• CRM - Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting.
• Maintain high standards of boutique presentation and ensure merchandise is properly maintained and secured at all times.
• Follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests.

• To take part actively in meetings, cycle inventory counts, and all daily operations as required
• To assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
• To perform all the “back of the house” activity that make boutique operates smoothly
• To perform any selectivity entrusted task by the Boutique Manager – i.e. re-stocking, display, sales accessories follow-up and maintenance
• To respect, apply and promote compliance and security rules

• Posess an entrepreneurial mindset
• Team player with great organizational skills
• Passionate about High Watchmaking and UHNWI Lifestyle
• Sensitive to the luxury watch industry and competitors
• Comfortable working with an UHNWI international clientele
• Languages:
  
  English (Mandarin and Spanish are a plus)

• Bachelor’s degree or equivalent preferred
• Travel required 40%

• Team player, hard worker and positive
• Ability to work in fast paced environment
• Excellent interpersonal,…