Assistant Boutique Director, Leathergoods – South Coast Plaza

Job Purpose: Working with the Boutique Director, the Assistant Boutique Director is responsible for assisting with day‑to‑day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations.

Commercial Performance and Team Management:

• Maximize sales and measure sales performance and conversion rates daily
• Provide and inspire outstanding service to customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and supervise sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates

Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in‑store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale; develop personal customer database

Product and Stock Management:

• Gather merchandise for transfers, damages, and returns‑to‑vendor (RTV’s)
• Oversee and participate in department inventories
• Monitor proper pricing of merchandise
• Minimize stock losses

Process Management:

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record‑keeping procedures
• Help solve problems that affect the department’s service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

• Develop and train associates, build relationships, utilize skills of associates most appropriately
• Provide outstanding customer service
• Effectively supervise sales staff toward achievement of sales and clienteling objectives
• Oversee boutique operations effectively including attendance, merchandising, and housekeeping standards
• Merchandize effectively
• Maintain a fair, consistent set of standards as they apply to workforce
• Adjust priorities and handle time wisely in a fast‑paced environment
• Communicate in a clear, concise, understandable manner, listen attentively to others, understand material, and provide instructions to associates
• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor‑tag remover, and all other office equipment

• 7+ years of retail experience required, preferably with at least 3 years of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours necessary to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow‑through skills

• Mid‑Senior level

• Full‑time

• Training, Management, and Customer Service

• Retail Luxury Goods and Jewelry