Resale Associate - Costa Mesa Resale Store - Part Time

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At Laura's House
, we don't just offer jobs - we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.

If you're passionate about supporting domestic violence survivors and want your work to truly matter - this is the opportunity for you.

The Customer Service Associate is responsible for operating the cash register, providing exceptional customer service while supporting the Laura's House cause, preparing donations for sales floor and maintaining cleanliness and safety of the store. Weekend shifts are required.

• Count the register before the store opens to make sure cash drawer is correct and balance the register at the end of the day.
• Open the store and run the register.
• Assist in creating a pleasant and hospitable work environment and maintain good customer, donor, and volunteer relationships.
• Serve all customers in a courteous, efficient manner, speaking to all customers about Laura's House and the mission.
• Put merchandise on sales floor after being processed and manage all "Go Backs".
• Assist in sorting donations this includes tagging, organizing and merchandising donated items.
• Handle donations with care and donors with respect and courtesy.
• When not on register, dust shelves, top of racks, and furniture on bottom level of store, sweep/vacuum, clean windows, mirrors, glass cases and any other cleaning duties as specified on opening/closing check list.
• Make sure outside front of store is free of papers and trash.
• Answer the phone and schedule pickups.
• Handle merchandise as directed, always maintaining proper categories and colorization.
• Promote a safe working environment.
• Other duties as assigned by Assistant Store Manager and/or Store Manager.

• Maintain confidentiality of clients and customers.
• Do not discuss personal issues with customers.
• Represent the Agency in a positive and professional manner.

• Must have a basic understanding of math.
• High school or equivalent.

• Must know how to run a register.
• Must be able to give correct change.
• Must be able to multi task.
• Ability to cooperate and work well with others.
• Strong customer service skills required.
• Bilingual Spanish preferred not required.

• Requires long hours of standing, sometimes in one spot.
• Weekend shifts are required.
• Must be able to lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to bend and/or reach in order to stock shelves and hang clothes.

• Fingerprint background check, drug screening.
• Ability to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell.

• Make a tangible difference every day.
• Collaborate with a diverse, passionate team.
• Enjoy a work culture built on respect, inclusion, and impact.
• Be part of an organization committed to your growth and training. 💜 A Place for Everyone

Laura's House is proud to be an equal opportunity employer
. We welcome all individuals—regardless of race, gender, sexual orientation, disability, or background—to bring their full, authentic selves to our work.

Come be a part of something bigger than a job.
Join our Laura's House family and help us create safe, bright futures for families in need.

Client/Mission Focused;
Communication;
Respect;
Compassion;
Collaboration;
Innovation.

This description reflects the principal functions of the job for the purposes of job evaluation. It should not be construed as a detailed description of all work requirements of the job nor shall it be construed as giving exclusive responsibility for every function described.

Laura's House is committed to providing a work environment that…