Customer Success Representative

Join to apply for the Customer Success Representative role at Altametrics
.

This range is provided by Altametrics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65,000.00/yr - $90,000.00/yr

Company

Description:

Trusted by major players throughout the industry, Altametrics has been a leading provider of SaaS solutions to businesses since 1997. The company's philosophy is to combine software design with comprehensive consultancy and support services to deliver business‑critical applications. Our enterprise software solutions increase profitability, improve customer service and value, integrate with other business applications, and provide real‑time access to enterprise data.

The solutions are web‑based, designed for quick deployment, scalable for growth, reliable, and readily available.

As a Customer Success Representative at Altametrics
, you will be responsible for fostering strong relationships with our clients and ensuring their success and satisfaction with our enterprise SaaS solutions. You will serve as the primary point of contact for customers, guiding them through onboarding, troubleshooting, and continuous product adoption. The ideal candidate will be proactive, empathetic, and passionate about delivering exceptional customer service.

• Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and long‑term retention.
• Prospect new leads through outbound outreach (email, phone, Linked In, events).
• Conduct product demos (in‑person or remote).
• Handle objections and move deals through the sales cycle.
• Support marketing campaigns through follow‑up and pipeline engagement.
• Attend U.S.‑based trade shows and in‑person client meetings as needed.
• Maintain accurate records and reports on accounts and sales activities.
• Collaborate with marketing and sales leadership to improve conversion strategies.
• Meet or exceed sales targets and KPIs.
• Apply restaurant problem‑solving experience to connect with customers and add value to their operations.
• Translate customer needs into actionable feedback for internal development and product enhancement.

• 3+ years in Customer Success, Account Management, or Product Management (restaurant or hospitality experience strongly preferred).
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple accounts/projects and prioritize effectively.
• Experience introducing and managing adoption of new products with existing customers.
• Willingness to travel up to 50%.
• Positive attitude, growth mindset, and strong problem‑solving abilities.

Job Type: Full‑time

$65,000.00 - $90,000.00 per year

• Bonus opportunity (No cap)
• 401(k) Match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Associate (Required)

• Costa Mesa, CA 92626 (Required)

Disclaimer:
Altametrics is an Equal Opportunity Employer and participates in the E-Verify program to confirm employment eligibility of all newly hired employees.