Center Design Consultant - Costa Mesa

Overview

The Costa Mesa Experience Center Design Consultant is responsible for providing an exceptional customer experience through consultative interactions with specifiers, designers, architects (SDA), and clients at the Experience Center (EC) in Costa Mesa. The role involves generating sales growth, fostering partnerships, and delivering a world‑class luxury experience to all visitors. The Design Consultant supports event coordination and lead presentations, contributing to the overall growth and profitability of the company.

This role requires working at the Costa Mesa Experience Center from Monday to Friday.

• Greet all visitors in the Experience Center.
• Build and maintain relationships with Specifiers, Designers, and Architects (SDA) in NYC through showroom interactions and industry organization involvement.
• Assist in hosting SDA/Customer events, including day and evening events.
• Attend offsite designer or sales events.
• Deliver product training that is both technically informative and highlights business benefits and competitive advantages.
• Maintain and update the specifiers, designers, and architects database using Salesforce.
• Ensure the Experience Center is maintained and operating at the highest level.
• Deeply understand key specifier community (kitchen/bathroom designers, interior designers, and architects) and their environmental influences.
• Stay informed on trends, competitor activities, and customer behaviors that impact design and the key specifier community.
• Manage and cultivate relationships with key specifiers to leverage the Fisher & Paykel brand and drive growth.
• Ensure a seamless representation of the Fisher & Paykel value proposition across all SDA touchpoints.
• Initiate, develop, and attend designer network events and retail events at the Experience Center to create new opportunities and strengthen existing ones.
• Deliver a globally aligned representation of product and brand, cultivating momentum of enthusiasm and pull for F&P’s brand, products and service.
• Ensure accurate and complete representation of the brand and product messaging to all key specifiers.
• Maintain and ensure the availability of product assets, including descriptions, specifications, and installation guidelines.
• Act as the design liaison for in‑market channel requirements.
• Comply with all health and safety policies and procedures, ensuring that all activities are conducted safely and that potential hazards are reported and managed.

• Minimum 2 years of experience in the appliance or building industry in design project management, sales, or marketing.
• Experience working in premium/luxury showroom sales, particularly with interior/kitchen designers and architects.
• Proven success in developing strategic partnerships and delivering quality results.
• Preferred degree in Marketing, Business, or Interior Design, along with relevant design credentials (e.g., AKBD, CKD, LEED AP).
• Strong creative and technical design skills, with the ability to read floor plans and elevations and make recommendations based on spatial and design principles.
• Strong commercial acumen with a deep understanding of industry sales/marketing and the Architect/Design industry.
• Excellent communication skills, both verbal and written.
• Advanced proficiency in Microsoft Office Suite and social media applications.
• Strong project management experience and the ability to manage external suppliers effectively.
• Understanding of relevant legislation and compliance, including trade practices and privacy legislation.

• Competitive medical, dental, vision, life and disability insurance.
• 401(k) with company match.
• Paid Vacation/Time Off:
  Hourly roles accrue 20 days of paid vacation starting year 1; exempt roles eligible for the TAYN…