Salesforce Support Analyst​/Administrator

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Renewal by Andersen

Summary:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the best people, processes, and products to build a team of Difference Makers focused on personal and professional growth, celebrating diversity, and advancing sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

Location: Cottage Grove, MN
Salary: $77,255 – $119,000 per year (dependent on experience, education, and certifications).

• Serve as the Product Team escalation point for Tier I or Tier II system support needs.
• Create and maintain knowledge management documents and protocols for self‑service and Tier I/II support teams.
• Establish escalation path templates and processes for the Retail operations capabilities.
• Participate in Product Team Agile ceremonies.
• Apply advanced problem‑solving and collaboration skills to support, maintain, and administer Salesforce environments, including integrations with cross‑platforms.
• Identify and implement automation and process optimization opportunities within Salesforce and its connected systems.
• Respond promptly to production issues, ensuring thorough incident communication, adherence to incident management protocols, and completion of root cause analysis.
• Collaborate closely with the Product Team to translate identified defects into user stories, ensuring timely inclusion in the product backlog via Jira for resolution planning and prioritization.
• Communicate technical requirements, issues, and updates clearly to non‑technical stakeholders and management.
• Monitor system performance and user activity to proactively identify recurring issues, anomalies, or potential bugs across Salesforce applications and integrated platforms, leveraging automated alerts and monitoring tools.
• Participate in a 24/7 on‑call rotation to support critical Salesforce operations and ensure system uptime.
• Collaborate with Salesforce support and third‑party vendors to resolve platform‑related issues and ensure alignment with the latest Salesforce releases and updates.
• Provide mentorship and guidance to junior Salesforce administrators and support staff.

• Bachelor’s degree in Computer Science, Management Information Systems, Information & Communication Technologies, or equivalent work experience and technical training.
• Minimum 3 years of hands‑on experience supporting Salesforce enterprise orgs, including implementations of Sales Cloud, Service Cloud, and Experience Cloud.
• Salesforce Administrator Certification preferred; additional certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
• Experience with Salesforce platform tools such as Flow, Process Builder, Validation Rules, and Lightning App Builder.
• Understanding of data management best practices, including data imports/exports, deduplication, and data integrity.
• Knowledge of Salesforce security model, including profiles, roles, permission sets, and sharing rules.
• Experience with third‑party integrations and middleware platforms such as Mule Soft or APIs.
• Strong verbal and written communication skills, able to convey technical concepts in business terms.
• Strong analytical, problem‑solving, and conceptual skills.
• Strong interpersonal skills; ability to work well on cross‑functional project teams.

Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, and more. Successful candidates in this role are expected to earn $77,255 per year to $119,000 per year.

Renewal by Andersen is united by a goal to make a difference in the lives of homeowners, colleagues, families, and communities. Our teams across North America invest in every interaction and foster a culture of difference making.

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax‑advantaged accounts for healthcare expenses
• Life…