Aisles Online Shopper

Job Title

Aisles Online Shopper

Department

Aisles Online

FLSA Status

Non-Exempt

General Function

Responsible for selecting “the best of the best” products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers’ names and address them by name whenever possible.
• Assists customers by escorting them to products, securing items, loading/unloading heavy items, making note of customer suggestions, and enhancing the shopping experience.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Accurately selects groceries ordered online.
• Selects highest quality produce, meat, and other fresh products.
• Selects, scans, and bags items from all temperature zones.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Tenders customer orders through POS and charges the customer’s credit card.
• Places orders in storage at proper temperature and retrieves before customer arrival.
• Ensures products maintain proper temperature throughout the process.
• Places orders in holding area for pick‑up.
• Lifts, carries, and loads groceries into customer vehicle.
• Continuously monitors incoming online orders to ensure prompt, on‑time fulfillment.
• Performs other job‑related duties and special projects as required.

Education and Experience

High school diploma or equivalent preferred.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy‑Vee Mission and willingness to promote company values.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Ability to substitute products for customers upon request and unavailability.
• Well organized, able to multi‑task, and work in a fast‑paced environment.
• Ability to work independently and complete daily workload with limited supervision.

Physical Requirements

• Visual requirements: ability to see detail at near range with or without correction.
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, frequent standing, walking, and lifting/carrying up to 25 pounds.
• Must be able to perform duties such as stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions.

Working Conditions

The duties are mostly performed in a retail store setting. This position may be exposed to dust, noise, temperature extremes, moving equipment, and electrical shock. Constant pressure to meet deadlines and handle multiple projects in a fast‑paced environment.

Equipment Used to Perform Job

Pallet jack, box cutter, cash registers, trash compactor, forklift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Compensation

The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience.

Apply

Are you ready to smile? Apply today.

Employment is contingent upon the successful completion of a pre‑employment drug screen.

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