Customer Sales Liaison

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3 weeks ago Be among the first 25 applicants

$24.00/hr - $24.00/hr

Unlock your potential with Prinova. We are a leading global supplier of ingredients and premix manufacturing solutions, trusted by the world’s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities worldwide, delivers sustainable value‑added solutions to our customers.

We are recognized for deep expertise, commitment to excellence, and bold innovation, earning us a strong reputation as a trusted industry leader.

Department: Customer Service, Distribution
Location: Cottonwood Heights, UT
Type: Full‑Time

The Customer Sales Liaison will provide ideal customer service by communicating with customers and/or sales staff, and following through on every aspect of the order.

• Maintain outstanding customer relationships with all customers.
• Receive customers’ orders, coordinate all purchase order details, enter orders, and prepare orders for shipment.
• Confirm orders and any issues to the customer in a timely manner.
• Answer all inquiries such as tracking, COAs, shipments, credits, scheduling, cancellations, adjustments, warehousing and any other information pertaining to orders.
• Maintain contracts (inputs into database, and work with Product Managers and Sales person to manage release dates for products).
• Assist assigned Sales staff to help exceed customer’s needs as necessary.
• Assist the team with tasks while ensuring seamless customer relationships.
• Process orders and paperwork for shipping.
• Communicate with warehouse the shipping requirements of the customer.
• Arrange freight through TMS.
• Ensure customer orders deliver on time.
• Meet and exceed all KPI goals.
• Assist with answering incoming calls.
• Additional duties as deemed necessary by the Supervisor/Manager.

• None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required;
  Associates or Bachelor’s degree in Business Administration/Science preferred, and/or a minimum of 3+ years of relevant professional experience within a Manufacturing/Distribution Industry.

• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Ability to add, subtract, multiply, and divide in all units of measure, and use decimals.
• Ability to function well in a high‑paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Advanced skills in Microsoft Office (Word and Excel).
• Familiarity or general aptitude for ERP systems is preferred.

• None

• Ability to lift up to 10 lbs.
• Work environment is normally in an office setting.
• Ability to view a computer screen and type for extended hours.
• Ability to sit and stand for extended periods.
• Other physical requirements include moderate standing and occasional squatting, bending, and twisting.
• Ability to adjust work schedule as business needs require.

All Prinova employees are required to ensure compliance standards with food safety,…