Lending Senior Fraud Specialist

Lending Senior Fraud Specialist

Location:

Cottonwood Heights, UT

$28.00/hr - $43.00/hr

We are a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.

We are seeking a Lending Senior Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible for conducting thorough fraud investigations on SoFi products.

• Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed.
• Serve as a liaison between Prevention and Detection and Fraud Investigations.
• Support Prevention and Detection when necessary to ensure SLA is met across multiple product lines.
• Execute thorough investigations to confirm fraud and define appropriate next steps.
• Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements.
• Safeguard the institution against fraud-related financial losses.
• Ensure strict compliance with departmental standards and established processes.
• Contribute to a culture of accountability, collaboration, agility, innovation, and excellence.

• 2‑3+ of relevant lending fraud review experience is required.
• Knowledge of multiple pre‑ and post‑fund lending work processes: UTVI approvals, SLA follow‑ups, waivers, fraud packet, write‑offs, agency and regulator complaints and requests from business partners.
• Knowledge of multiple lending products is preferred:
  Personal Loan, Student Loan Refi, In‑School Loan, Personal Line of Credit, Mortgage and Credit Card.
• In‑depth knowledge of SoFi products and operational processes.
• Demonstrated ability to establish strong peer relationships and communicate effectively with leadership, and external partners.
• Strong, detail‑oriented written communication skills.
• Excellent time management and organizational skills.
• Demonstrated ability to adapt quickly to a fast‑paced environment.
• Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.).
• Comprehensive understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations.
• Strong knowledge of Standard Operational Procedures and a process‑oriented approach.
• Exceptional critical thinking and problem‑solving skills to make independent, well‑supported judgmental decisions based on research.
• High degree of responsibility, ownership, and accountability for work outcomes.
• Thrive in a dynamic, and team‑focused work environment.

The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at So Fi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants:
Notice of Employee Rights. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities.

Not Applicable

Full‑time

Finance and Sales