Systems Administrator II

Position Type: Full-Time
Work Arrangement: On-site
Compensation: Based on qualifications and experience

Avid Acceptance is seeking an experienced, organized, and proactive Systems Administrator II to manage and improve our business applications and technology environment.

The primary focus of this position is business application administration, system configuration, troubleshooting, automation, and process improvement. The successful candidate will take ownership of assigned systems, develop a strong understanding of how our applications interact, and identify opportunities to improve efficiency through customization, reporting, and integrations.

This position requires hands-on experience with SQL and automation, along with the ability to investigate technical issues and independently develop practical solutions. The Systems Administrator II will also collaborate with internal departments and software vendors on more complex customizations, integrations, and technology projects.

Routine helpdesk support is generally handled by other personnel, allowing this position to focus on system reliability, application functionality, and long-term improvements.

Administer, configure, and support critical business applications, including Nortridge Loan System (NLS), Fuse, Ring Central, Microsoft 365, and other cloud-based platforms.

Manage system configurations, user permissions, security settings, and application access.

Independently investigate and troubleshoot technical issues, coordinating with software vendors and IT service providers when necessary.

Support application updates, system integrations, enhancements, and implementation of new technology.

Maintain accurate and organized documentation of system configurations, procedures, and changes.

Work with department leaders and employees to understand existing workflows, identify inefficiencies, and recommend practical technology solutions.

Develop, implement, and maintain SQL queries, reports, scripts, automated workflows, and system improvements.

Configure and customize business applications to improve functionality and reduce repetitive manual tasks.

Develop and maintain automations independently, collaborating with vendors on more complex integrations and customizations.

Support data validation, troubleshooting, reporting, and information exchanges between applications.

Build internal technical knowledge and capabilities to reduce recurring issues and unnecessary reliance on outside vendors.

Assist with testing, implementation, documentation, and employee training for new systems and enhancements.

Support Microsoft 365 administration, including Entra , Exchange, SharePoint, and related services.

Maintain appropriate system access controls, follow established security policies, and support cybersecurity initiatives.

Follow change-management procedures, including testing, documentation, and appropriate approvals before modifying production systems.

Protect confidential business and customer information and assist in identifying and addressing potential security risks.

Coordinate with IT and cybersecurity providers to maintain secure, reliable systems and support business continuity.

Organize and prioritize technical requests, ongoing projects, and system enhancements.

Coordinate with third-party software vendors to troubleshoot issues, implement improvements, and maintain system integrations.

Track project progress, document changes, and communicate updates to management and affected departments.

Evaluate proposed technical solutions for effectiveness, maintainability, security, and cost efficiency.

3–5+ years of experience in systems administration, business application administration, or a related IT role, with demonstrated technical capabilities.

Experience administering Microsoft 365 and cloud-based business applications.

Working knowledge of SQL, including writing queries, troubleshooting data issues, and working with relational databases.

Hands-on experience with scripting, workflow automation, or process automation tools, including the ability to develop and maintain automated solutions.

Experience configuring, customizing, and improving business applications.

Strong understanding of networking, cybersecurity, identity management, and system administration fundamentals.

Ability to…