Customer Service Representative 1 & 3

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

Check out a day in the life of our Motor Vehicle Division employees truly thriving,

Address:
Motor Vehicle Division

525 S 12th Street

Cottonwood, AZ 86326

Salary Range: $16.0424 - $18.0807

Grade: 13 - 16

Closing Date:
October 18, 2026

Customer Service Representative 1:
Performs entry level customer service activities; compiling information; preparing reports; analyzing policy and procedures; interpretation of organizational rules; problem resolution; providing guidance and assistance to providers and end users; assists with coordination of functional operations for various units/programs.

Customer Service Representative 3:
Performs upper level customer service activities; compiling information; preparing reports; analyzing policy and procedures; interpretation of organizational rules; problem resolution; providing guidance and assistance to providers and end users; assists with coordination of functional operations for various units/programs. May perform in a lead capacity.

• Answer, screen and transfer inbound calls and emails; general administrative duties, scan, mail; retrieve documents from filing system; handle requests for information and data; prepare written responses to routine inquiries; prepare and modify documents including correspondence, drafts, memos and emails; record, compile, transcribe and distribute minutes of meetings; open, sort and distribute incoming correspondence.
• Respond by telephone/email to inquiries/concerns from government agencies, private entities and the public on a variety of topics, including statutory requirements using various databases and computer systems to verify status.
• Examine and evaluate documentation received such as court documents, contracts, MVD records, correspondence, applications and forms for completeness and accuracy.
• With assistance, research and interpret MVD policy, Arizona Revised Statutes, Arizona Administrative Code and regulations when resolving problems, questions and complaints presented by agency staff, law enforcement agencies, attorneys, lending institutions, other state agencies, other political jurisdictions and the public.

• Review, approve or deny electronic applications and supporting documents. Ensure all documentation is in compliance with A.R.S., A.A.C. and MVD policy; handle requests for information and data; resolve administrative problems and inquiries; prepare written responses to routine inquiries; prepare and modify documents including correspondence, reports, drafts, memos and emails; prepare agendas for meetings and prepare schedules; record, compile, transcribe and distribute minutes of meetings.
• Respond by telephone/email to inquiries/concerns from government agencies, private entities and the public on a variety of topics, including statutory requirements using various databases and computer systems to verify status; review and resolve escalations if a CSR 1/CSR 2 is unable to resolve a customer’s question or complaint; identify solutions to the customer inquiries.
• Research and interpret MVD policy, Arizona Revised Statutes, Arizona Administrative Code and regulations when resolving problems, questions and complaints presented by agency staff, law enforcement agencies, attorneys, lending institutions, other state agencies, other political jurisdictions and the public; analyze complex technical data and documentation pertaining to T&R, DL or other ADOT MVD processes.
• Examine and evaluate documentation received such as court documents, contracts,…