Shop Foreman; Nights

Overview: The Shop Foreman carries out supervisory responsibilities in accordance with the Company’s policies and procedures. The Shop Foreman directs and coordinates activities concerning the diagnosis and repair of heavy‑duty trucks.

• Coordinate the activities of mechanics in the diagnosis and repair of medium and heavy duty trucks.
• Train mechanics in mechanical skills needed.
• Recommend equipment, materials, supplies and parts required to repair medium and heavy‑duty trucks.
• Monitor warranty procedures followed by technicians.
• Coordinate repair and maintenance of service equipment.
• Review performance of mechanics and submit report to the Service Manager.
• Assist the Service Manager in hiring and firing employees.
• Assist the Service Manager and Service Advisor in answering the phone.

• Document the customer’s service requests.
• Advise customers about necessary service for routine maintenance.
• Identify the mechanical problem by questioning the customer and doing a visual inspection or road test.
• Identify if the repair is warrantable and save parts when applicable.
• Look up Federal Recalls and Safety Checks.
• Open the repair order showing time, cost, and labor estimates for service and contact customer for approval to do the repairs.
• Contact customers about additional problems found and recommend corrective procedure.
• Get written authorization from the customer to perform the requested repairs.
• Write a brief but clear description of the problem on the repair order to help the mechanic locate the problem.
• Schedule service work to be done and assign to the mechanic.
• Monitor repair progress to insure repairs are performed in a timely manner.
• Review and close repair orders.
• Explain the work performed to the customer and the cost.
• Deal with customer complaints.

• High School graduate or GED required.
• Diploma from Technical College or equivalent experience required.
• Intermediate to advanced computer skills required.
• 2 years’ experience in heavy‑duty truck repair.
• CDL preferred.

Mid‑Senior level

Full‑time

Management and Manufacturing

Truck Transportation