Project Coordinator - Council Bluffs IA

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At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture.

We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

We have a great opportunity for a Project Coordinator to join our growing team! The Project Coordinator is responsible for assisting the Quotation Coordinator and Sales Team during the quotations process and for the successful management of all orders generated by the quotations team.

Shift: Monday
- Friday, 8 AM to 5 PM.

• Communicates with customers and supplies to gather information and pricing for job bids.
• Interact with customers via phone to sell products and services, to assist customers in their selections, and to provide priced and availability information.
• Maintain an accurate follow-up system for actively tracking promises made to customers and expediting deliveries to ensure that materials are delivered as scheduled.
• Maintain current knowledge of inventory, including appropriate substitutions.
• Develop and maintain appropriate manufacturer contacts.
• Exchange customer needs information in a timely fashion with Outside and Inside Sales Associates, Quotations Coordinator, Branch Manager, and Corporate Purchasing personnel.
• Develops product knowledge and understands product applications.
• Enter quotations into computer system and forward completed documents to customers.
• Enter, track , bill, and expedite direct and stock customer orders, backorders, and vendor purchase orders.
• Maintains responsibility for all aspects of job order management, including, but not limited to RGAs, defectives, direct invoicing/billing, customer complaints, expediting, and reconciliation of project.
• Processes direct material return information and requests vendor returns.
• Enter credit generated by vendor pricing adjustments, shipping adjustments, etc.
• Monitor job queues and take appropriate action to troubleshoot and resolve items.
• Prepare small quotes for customer projects and documents appropriately.
• Conduct customer follow-up on all quotations in an attempt to secure the order.
• Answer and manage incoming phone calls, including checking and responding to voice messages.
• Monitor and respond to electronic messaging (Outlook & operating system) in an appropriate and timely manner.
• Use appropriate forms of written communication both internally & externally.
• Maintain working knowledge of required software applications and utilize software for appropriate means of communication.
• Quickly finds common ground and solves problems for the good of all.
• Easily gain trust and support from others.
• Maintain an accurate follow-up system for actively tracking promises made to customers and expediting deliveries to ensure materials are delivered as scheduled.
• Provide customers with appropriate product and substation information to ensure customer is equipped with the knowledge needed to make an informed…