Customer Service Representative - State Farm Agent Team Member Council Bluffs - IA

Customer Service Representative - State Farm Agent Team Member

Full Time in Council Bluffs - IA

• Hourly Plus Commission
• Sick Days
• Personal Days
• Health stipend
• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Signing bonus

Are you Outgoing and Driven? We're looking for you!
ABOUT OUR AGENCY I’ve been a State Farm Agent since April 1, 2001, after starting my career as a financial analyst with an insurance company. My background in finance helped shape my approach to helping people understand their options and make informed decisions about protecting what matters most. I attended the University of Nebraska at Omaha, and today, my agency is built around educating customers, protecting their assets, and identifying gaps so they can feel confident about their financial future.

With a team of four, we’ve created a supportive environment where we lift each other up, continue learning, and encourage one another to grow. We believe in lifelong development and making a difference both inside and outside the office. We also enjoy team outings and volunteering in our community.

We offer a 401(k), PTO, and a health stipend, along with opportunities to connect as a team and give back locally.

I’m looking for someone with a positive attitude, strong work ethic, and a genuine desire to help people. Coachability, reliability, organization, adaptability, and comfort with technology are important, along with the ability to ask thoughtful questions and think on your feet. If you enjoy learning, building relationships, and helping people find solutions that support their goals and dreams, I’d love to meet you!

Position Overview

Tracy Hough State Farm Insurance Agent located is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

ROLE DESCRIPTION

As a Customer Service Representative
- State Farm Agent Team Member with Tracy Hough
- State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $48,000.00 - $61,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.