Certified Medical Assistant - Cancer Services - Casual

Position: Certified Medical Assistant - Cancer Services - Casual - Days
* Greets, smiles, and makes eye contact.
* Introduces self by name.
* Volunteers to help co-workers, and other employees.
* Addresses patients, and others by surname.
* Responds quickly to patients, and/or other peoples' needs.
* Knows, and demonstrated 6 step customer complaint management process.
* Identifies problems, and/ or customer concerns, and reports them promptly to clinic manager.
* Follows the standards of timeliness, and office policies.
* Practices excellent customer service skills.
* High School Diploma, or General Educational Development (G.E.D.) preferred.
* Associate's of Applied Science Degree from a Commission of Accredited Commission Allied Health Education Program (CAAHEP) - accredited college program preferred.
* Participates in mandatory in services, and continuing education programs as mandated by policies, and procedures, and as directed by supervisor.
* Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) required.
* Current Basic Life Support (BLS) certification preferred.
* Promote positive relations interacting with patients or other customers.
* Knowledge of medical procedures, aseptic technique, and EMR documentation.
* Knowledge of medicine including recognizing, and diagnosed diseases, deformities, and other illnesses.
* Skill to proficiently type information into the computer to capture or detail information quickly.
* Ability to provide caring patient care services when talking with patients and their family members.
* Ability to critically listen to questions from patients and information from providers to convey information effectively.
* Ability to anticipate, recognize, and resolve problems before they occur and avoid bigger problems in the future.
* Ability to problem solve during several daily activities which includes the ability to be flexible.
* Ability to learn and proficiently navigate through computer programs that contain patient information.
* Strong verbal communication skills for positive interaction with providers, staff and patients.
* Able to follow written and verbal instructions/directions.
* Ability to communicate effectively both verbally and in writing.
* Ability to anticipate and meet the needs of patients/clients.
* Skill in prioritizing, organizing and performing assigned tasks.
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