Certified Medical Assistant - Cancer Services - Casual

Certified Medical Assistant - Cancer Services - Casual - Days

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At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge.

We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Location:

Methodist Jennie Edmundson Hospital

Address: 933 E Pierce St.

- Council Bluffs, IA

Work Schedule:

Typical shift coverage 7a-3p, Monday-Friday. This is a casual/PRN position. Casual/PRN employees work on an ‘as needed’ basis to meet the needs of the business. Work days/hours will often vary from week to week.

Benefits Eligibility:
This position is eligible for full time benefits.

Performs duties, and procedures of a certified medical assistant.

• Promotes positive relations when interacting with patients, visitors, families, physicians, customers, and co-workers.
• Greets, smiles, and makes eye contact.
• Introduces self by name.
• Volunteers to help co-workers, and other employees.
• Addresses patients, and others by surname.
• Responds quickly to patients, and/or other peoples' needs.
• Knows, and demonstrated 6 step customer complaint management process.
• Identifies problems, and/ or customer concerns, and reports them promptly to clinic manager.
• Follows the standards of timeliness, and office policies.
• Practices excellent customer service skills.
• Maintains a recall system to retrieve computerized information, records, and code names in a notebook accessible to office personnel.
• Maintains an up-to-date filing system for all correspondence, projects, and educational information.
• Maintain copies of all patient information, and scans into electronic medical record.
• Verifies insurance coverage in Pay Nav prior to patient's appointment.
• Collects co-pay amounts, and posts in Health Pay 24.
• Scans insurance cards, and verifies patient identification, including face photo.
• Ensures all consent forms are signed (Consent to Treat, NEHII, HIPAA, etc.).
• Enroll patients in the Best Care.org Patient Portal.
• Collects initial data to prepare patients to see the physician.
• Follows office practice protocols.
• Makes appropriate appointments for patients in department, and other departments.
• Communicates with physicians, and other staff regarding changes.
• Receives incoming phone calls to the Clinic.
• Must have excellent telephone etiquette.
• Must be able to refer calls to the appropriate personnel, and be able to retrieve information for the caller.
• Practices excellent customer service skills.
• Maintains confidentiality regarding patients, and their injuries/illnesses, and obtains appropriate releases.
• Follows Iowa Worker's Compensation guidelines, and hospital protocols regarding release of information.
• Charts appropriately, concisely, and as needed in the patient record, includes communication with employer.
• Follows standards of practice for charting, and documentation.
• Assists physicians with patient visits.
• Follows the principles of infection control, and minor surgery protocols.
• Follows the policies for office equipment sterilization, and infection control.
• Transports patients, and assists with their needs in the department.
• Performs patient care skills - weight, blood pressure, pulse, oxygen, temperature.
• Maintains a list of all pending appointments for Radiation Oncology patients.
• Ensures all appropriate materials are sent to the pre-authorization team.
• Makes appropriate referrals to American Cancer Society (ACS), and Wings of Hope Cancer Support Center.
• Registers every new patient for an EMMI educational program, and follows up with…