Certified Medical Assistant - Cancer Services

Certified Medical Assistant – Cancer Services – Full Time – Days

Join to apply for the Certified Medical Assistant – Cancer Services – Full Time – Days role at Nebraska Methodist Health System

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge.

We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location:

Methodist Jennie Edmundson Hospital, 933 E Pierce St., Council Bluffs, IA

Work Schedule:

Monday‑Friday Days, 7:30 am–4:00 pm.

Performs duties and procedures of a certified medical assistant.

Responsibilities

• Promotes positive relations when interacting with patients, visitors, families, physicians, customers, and co‑workers.
• Greets, smiles, and makes eye contact.
• Introduces self by name.
• Volunteers to help co‑workers and other employees.
• Addresses patients and others by surname.
• Responds quickly to patients and other peoples' needs.
• Knows and demonstrates a 6‑step customer complaint management process.
• Identifies problems and/or customer concerns, and reports them promptly to the clinic manager.
• Follows the standards of timeliness and office policies.
• Practices excellent customer service skills.
• Maintains a recall system to retrieve computerized information, records, and code names in a notebook accessible to office personnel.
• Maintains an up‑to‑date filing system for all correspondence, projects, and educational information.
• Maintains copies of all patient information and scans into electronic medical record.
• Verifies insurance coverage in Pay Nav prior to a patient’s appointment.
• Collects co‑pay amounts and posts in Health Pay 24.
• Scans insurance cards and verifies patient identification, including face photo.
• Ensures all consent forms are signed (Consent to Treat, NEHII, HIPAA, etc.).
• Enrolls patients in the Best Care.org Patient Portal.
• Collects initial data to prepare patients to see the physician.
• Follows office practice protocols.
• Makes appropriate appointments for patients in department, and other departments.
• Communicates with physicians and other staff regarding changes.
• Receives incoming phone calls to the clinic.
• Has excellent telephone etiquette.
• Can refer calls to the appropriate personnel and retrieve information for the caller.
• Practices excellent customer service skills, following the practices and policies of the Health System regarding customer service.
• Maintains confidentiality regarding patients and their injuries/illnesses and obtains appropriate releases.
• Follows Iowa Worker's Compensation guidelines and hospital protocols regarding release of information.
• Charts appropriately, concisely, and as needed in the patient record, including communication with employer.
• Follows standards of practice for charting and documentation.
• Assists physicians with patient visits.
• Follows principles of infection control and minor surgery protocols.
• Follows policies for office equipment sterilization and infection control.
• Communicates with physicians and other staff regarding changes.
• Transports patients and assists with their needs in the department.
• Performs patient care skills – weight, blood pressure, pulse, oxygen, temperature.
• Maintains a list of all pending appointments for Radiation Oncology patients.
• Ensures all appropriate materials are sent to the pre‑authorization team.
• Makes appropriate referrals to American Cancer Society (ACS) and Wings of Hope Cancer Support Center.
• Registers every new patient for an EMMI educational program and follows up with patient to ensure completion.

Job Requirements

Education

• High School Diploma, or General Educational Development (GED) preferred.
• Associa…