Program Integrity Specialist

Summary

INTERNAL CANDIDATES ONLY

This position performs quality assurance, program evaluation and system-level process improvement activities of the Disability Access Point (DAP) Districts ensuring compliance, policy application and effective service delivery outcomes.

• Implements and monitors internal quality assurance and compliance processes; analyzes data and develops system-level reports to support leadership decision-making.
• Develops and maintains outcomes measurement tools, validates data accuracy, and supports the establishment and tracking of quality performance targets.
• Oversees Medicaid Administrative Claiming (MAC) data collection and ensures compliance with applicable regulations, policies, and reporting requirements.
• Identifies areas for program, policy, and operational improvement and recommends strategies to enhance effectiveness, consistency, and service delivery outcomes.
• Assists with the development and implementation of service processes, protocols, and quality improvement initiatives across programs and districts.
• Serves as operational and supervisory support during staff absences or high-volume periods; assists supervisors with workflow continuity and policy implementation.
• Acts as a subject matter expert and organizational representative for the Disability Access Point (DAP), collaborating with internal departments, public agencies, boards, committees, and community partners; supports communication efforts including website and informational content as assigned.

• Knowledge of Disability Services Navigator functions, Disability Access Point operations, and Disability Services System Plans.
• Knowledge of quality assurance principles and experience creating, analyzing, and reporting on service and outcome data.
• Strong attention to detail with ability to review case management documentation for completeness and compliance.
• Strong written, verbal, and public communication skills, including the ability to convey complex information clearly.
• Proficiency with computer applications and relevant technology; ability to analyze complex problems and develop logical solutions.
• Ability to handle confidential information with discretion and to build, maintain, and navigate effective working relationships, including mediating challenging situations.

• A bachelor’s degree with 30 semester hours or equivalent quarter hours in a human services field (including, but not limited to social work, psychology, mental health counseling, marriage and family therapy, nursing, education, occupational therapy, and recreational therapy).
• Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities related to the delivery of services to individuals with disabilities.
• A valid driver's license, reliable transportation, and adequate liability insurance are required.

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Community Services

$Not Displayed - $Not Displayed/hour

Full-time

Courthouse: 227 South 6th Street, Council Bluffs

1/16/2026

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227 S 6th St.
Council Bluffs, IA 51501

• Independence Day - Observed (July 3, 2026)
• Labor Day (September 7, 2026)
• Veteran's Day (November 11, 2026)
• Thanksgiving Day (November 26, 2026)
• Day after Thanksgiving (Lieu of Lincoln's Birthday) (November 27, 2026)