Technical Support Specialist
Listed on 2026-10-29
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IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Hotlines, Inc. is a software company based in Council Bluffs, Iowa. We’ve served the automotive recycling industry for nearly 30 years and are looking for an experienced, effective communicator to support our customers. This is an in‑office position in Council Bluffs, with a Monday–Friday daytime schedule.
We’re looking for a well‑rounded Technical Support Specialist to help onboard, train, and support our customers. You’ll provide assistance by phone, chat, and email.
What does the job involve?
Technical support
Training SaaS applications
Inbound and outbound calls, chats, and emails
Onboarding new customers
Training customers
Providing technical support
Problem solving scenarios and settings
Schedule:
Monday through Friday, 7:00 a.m. to 4:00 p.m.
Salary: $50,000 to $60,000 per year, depending on experience
RequirementsMust Have Experience
- Effective communicator with proven customer service skills
- At least 5 years of customer service experience
- At least 2 years of technical support experience
- Ability to manage your own day
- Ownership mentality and a proactive attitude
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