Case Manager III - Heartland Bridges; part time

Case Manager III - Heartland Bridges (part time)

Founded in 1875, our agency has grown over the years to address most of the challenges children, adults, families, and communities face across the lifespan, including substance use, child abuse and neglect, domestic violence/sexual assault, human trafficking, homelessness, juvenile justice, mental health, neighborhood distress, and poverty. Today, we offer 42 programs from 20 locations in east central Nebraska and southwest Iowa.

At Heartland Family Service
, we are committed to building a culture that values and celebrates diversity in addition to creating a trauma‑informed environment. Trauma informed care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma informed care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team‑oriented environment, then Heartland Family Service is the agency for you.

Heartland Bridges houses two programs, Bridges Transitional Living and Bridges Crisis Care. Transitional Living is a short‑term transitional housing program enriched with supportive services designed to assist people with a diagnosed mental health or co‑occurring condition while they transition to stability in the community. Crisis Care is a residential stabilization service designed for individuals who need a safe, secure environment for three to five days while stabilizing from a crisis before returning to the community where they live.

The Case Manager III serves as a direct care staff that provides intensive case management services to Bridges clients. This role facilitates supportive services designed to meet the needs of the client. Decision making, problem solving, and highly developed interpersonal skills are critical.

Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience)

Work Hours:

24 hours per week (Monday, Friday, and Saturday, 7:30 a.m. to 3:30 p.m.)

• Associate degree in human services field (including but not limited to psychology, social work, mental health counseling, marriage and family therapy, or a related field), Bachelors preferred
• Two years of experience in behavioral or mental health services
• One year of experience working with adults with serious mental illness or substance use preferred
• Valid driver’s license and acceptable driving record

• Responds to crisis care referral calls, assesses individual by gathering information and provides appropriate and accurate application verdict, maintaining strict confidentiality
• Completes enrollment/intake on eligible Crisis Care clients
• Develops supportive relationship with clients and responds to client needs during shift
• Documents client activity per established record keeping procedures
• Monitors client self‑administration of medication and follows procedures of recording
• Executes full medication count on nightly basis
• Conducts nightly housing lead searches
• Psycho‑educates clients on life, social and coping skills
• Provides problem solving and crisis intervention services to empower clients to develop self‑sufficiency
• Utilizes trauma‑informed care, person‑centered and culturally competent principles in providing services to clients
• Demonstrates knowledge of current community and HFS programs and resources to meet client needs
• Completes monthly client record reviews
• Helps ensure room readiness for new clients
• Orients clients to Bridges protocols and addresses client non‑compliance as necessary to create a safe and secure environment for all residents and staff
• Attends All Staff meetings as scheduled
• Responsible for maintenance and upkeep of facility
• Able to work both independently, with little supervision, and as a part of a team
• Always displays a courteous and caring attitude to the…