Public Health and Hawki Outreach Specialist

Join the Firefly Team!

Do you enjoy helping others, connecting people with resources, and making a positive difference in the lives of children and families? Firefly is looking for a compassionate, organized, and community-minded professional to join our Public Health team!

In this role, you’ll help families navigate healthcare resources, connect children with medical and dental providers, and learn about programs that support their health and well-being. You’ll also take public health outreach into the community, building relationships and helping ensure families have access to the services they need.

At Firefly, your work is more than a job—it’s an opportunity to support families, strengthen communities, and be part of a team that cares.

Full time at 30 hours per week (benefits eligible)

Connect Families with Care

• Educate families about the Care for Kids program and other services available through Firefly.
• Coordinate care for children enrolled in Medicaid, including helping families find local medical and dental providers.
• Help families understand available healthcare resources and navigate the services they need.

Bring Resources into the Community

• Conduct Hawki outreach services at a minimum of 16 locations each month throughout our service area.
• Support public health initiatives and participate in occasional community outreach events.
• Become certified to drive Firefly’s Mobile Wellness Unit and help bring services directly to the community.

Collaborate and Make an Impact

• Work with a multidisciplinary team to strengthen partnerships among community agencies.
• Contribute to program planning, implementation, and continuous quality improvement.
• Serve diverse families with compassion, professionalism, and respect for their individual needs, backgrounds, and identities.
• Maintain accurate documentation, meet productivity expectations, and protect the confidentiality of families and team members.

• Education: High school diploma or equivalent required; a bachelor’s degree preferred.
• Experience: One to two years of relevant work experience.
• Communication: Excellent customer service and communication skills, including the ability to assist clients over the phone and in person. Spanish-speaking skills are highly desirable.
• Technology: Comfort using Microsoft Office and database systems.
• Community Knowledge: Familiarity with local community resources is helpful.
• Transportation: A valid driver’s license is required. Employees using a personal vehicle must provide proof of insurance.
• Certifications: CPR/First Aid certification; will become certified to drive the Mobile Wellness Unit. Candidates must be willing to obtain any required certifications.

You are someone who:

• Enjoys helping people find solutions and access essential services.
• Builds positive relationships with families, colleagues, and community partners.
• Is organized, dependable, and able to manage documentation and competing priorities.
• Demonstrates cultural awareness, empathy, and respect for people from diverse backgrounds.
• Is flexible and willing to work occasional evenings or weekends as scheduled.
• Is willing to travel throughout Cass, Harrison, Mills, Monona, Pottawattamie, and Shelby counties.
• Is committed to professional growth and continuous learning.
• Believes in Firefly’s mission and represents our organization with professionalism and pride.

Employment is contingent upon successfully completing required background checks, a pre-employment physical, TB screening, and any other examinations required by applicable federal or Iowa law.

This position involves regular interaction…